Terrible treatment on QF3

30 replies

cambriamarsh

QF

Member since 02 Nov 2012

Total posts 8

This is poor if the check in agent used those words, however, I am aware that a business, this is all businesses, will give preference to paying customers.

But they had paid, just not in cash. Extremely poor in my view

brettepi

Member since 10 Jul 2017

Total posts 86

this would never happen on singapore airlines, a great way to fly

josephjohn8484

Member since 17 Jan 2013

Total posts 53

i doubt the person behind the counter laughed and said that your points were the lowest of the low. dont exaggerate.

no no i swear thats how it went down. she even explained the fare code that was used, and it was the absolute pits in her view. This wasnt a OneWorld partner award, it was their strange yet sometimes unique arrangement with Alaska, which clearly they are happy to flog off empty seats for but when the plane turns up full (as this was) - were made to feel like we dont belong.

Last editedby Chris Chamberlin at Jun 06, 2019, 09:27 AM.

anonymous

Member since 24 Dec 2013

Total posts 105

I hear that the Honolulu route is one of the hardest to get premium award seats on so I think that you have done well anyway to have beaten QFF members, who I believe get a priority booking window, by using partner miles to book not just two but four premium award seats.

Goldmember

Qantas - Qantas Frequent Flyer

Member since 02 Mar 2019

Total posts 7

Qantas can change seats whenever and however they want. I was a full paying Gold FF customer for business on an upper deck 747 flight to Japan. We were bumped downstairs because Platinum members took the seats.

We were gifted some points for the inconvenience, be grateful that they didn't bump you to economy.
Also - the HNL flights often have configuration changes. I've traveled on them for 4 flights and had two config changes where one was new to old and vice versa. That route tends to get the crappiest planes as they are mostly tourist, not business travellers.

josephjohn8484

Member since 17 Jan 2013

Total posts 53

I hear that the Honolulu route is one of the hardest to get premium award seats on so I think that you have done well anyway to have beaten QFF members, who I believe get a priority booking window, by using partner miles to book not just two but four premium award seats.

yep, the 4 seats i swipe via Alaska miles werent even available to Qantas frequent flyers, it was a weird situation and i full expected them not to confirm, but they did, and once confirmed, i was a human being on that plane, but was made to feel like we didnt belong there!

jared7825

Qantas - Qantas Frequent Flyer

Member since 02 Feb 2018

Total posts 28

Not sure what “rights you were basically denied” but seat allocation is subject to change/not guaranteed and this is all over the website when selecting seats and this is not something unique to Qantas. You booked business seats you got business seats just unlucky that they were not your preference and someone else likely higher status got them



Aidan

Member since 05 Dec 2018

Total posts 93

The whole situation avoided if the original poster was just treated respectfully. Points or Cash respect should be the same. Their is no incentive for staff to be an a-hole.


kimshep

Qantas - Qantas Frequent Flyer

Member since 11 Oct 2014

Total posts 339

this would never happen on singapore airlines, a great way to fly

I guess you didn't read @fatty's reply on page 1 ??

Chris Chamberlin

Member since 24 Apr 2012

Total posts 1,110

brettepi:

We've edited one of your posts here to remove personal remarks made about another user, which have no place on this website. Please familiarise yourself with the site's Comment Policy before commenting further.

dm12

Member since 08 Feb 2018

Total posts 106

sorry to hear that you had to sit next to your own kid ;-) (jks)

The check-in agents should really be more pleasant about such situations, sounds like there was a reason for the seat change but even if they don't know why they can certainly be more polite on occasions.

hutch

Member since 07 Oct 2012

Total posts 761

The whole situation avoided if the original poster was just treated respectfully. Points or Cash respect should be the same. Their is no incentive for staff to be an a-hole.


Exactly.

fatty

Member since 24 Feb 2015

Total posts 55

this would never happen on singapore airlines, a great way to fly

I guess you didn't read @fatty's reply on page 1 ??

To be fair it was a free upgrade. But I have found SQ hit and miss - all comes down to staff I guess.

TZB88

QFF

Member since 16 May 2016

Total posts 18

Sorry, I just don't buy this line. The perceived victim always exaggerates the level of victimisation. I expect there was an operational requiring shuffling of seats. Two and two in business class is a hardly a major issue?

"I was almost laughed away, saying 'we gave it to a customer who actually paid', and that our Alaska miles redemption was basically treated as the lowest of the low, and we should be grateful that we got a seat".

josephjohn8484

Member since 17 Jan 2013

Total posts 53

Sorry, I just don't buy this line. The perceived victim always exaggerates the level of victimisation. I expect there was an operational requiring shuffling of seats. Two and two in business class is a hardly a major issue?

"I was almost laughed away, saying 'we gave it to a customer who actually paid', and that our Alaska miles redemption was basically treated as the lowest of the low, and we should be grateful that we got a seat".

i gave up exaggerating long ago

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