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  • QF Call Centre - Horrendous

    Nov 12, 2022, 10:16 AM

    update. called using a friends Platinum #. Got through to Hobart right away, and sorted out in 2 mins.

  • QF Call Centre - Horrendous

    Nov 10, 2022, 12:35 PM

    It gets better.... was put on hold while a manager was sought out - after 10 minutes a lady came back online talking to me in another language.Joke Qantas. Joke.

  • QF Call Centre - Horrendous

    Nov 10, 2022, 12:29 PM

    Hello,I remember reading Alan Joyce saying call centre issues were 'fixed'.Well, they absolutely pick up quickly now, right away... But it is far better waiting 5 hours to speak to someone who knows that they are doing... Both times i've made it to (I assume Manila) - agents completely clueless....

  • Velocity Awards for SQ - USA

    Aug 22, 2022, 12:04 PM

    Hi All,I've noticed that since Velocity have reinstated SQ redemptions, you can now redeem the full amount of saver seats as implied on the SQ website - fantastic (previously it was always 1 or 2 less than available on the SQ site).However, I've also noticed that they have disabled any redemption...

  • Update- I called Qantas and explained the situation and the agent (who seemed reasonably competent) said that as its an existing booking it will stand - I made it clear it goes against the release that stated existing bookings will be re-booked (and put into hotels) - but she was adamant there w...

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