Member since 17 Jan 2013
Total posts 53
Cathay Pacific - The Marco Polo Club
Member since 11 Jun 2018
Total posts 59
Don’t understand those downvotes.(perhaps because of the title?)
Singapore Airlines - KrisFlyer
Member since 02 Dec 2016
Total posts 4
Yeah, a lot of thin skinned snowflakes lurking in these forums. A lot of downvotes are undeserved. Anyway, sorry about the crappy treatment by QF. I have used United Miles, Avianca Lifemiles and Krisflyer to redeem J / F seats with ANA and SQ, and i have always been treated well, and not like a 2nd class free loader. QF can be a shocker at times when it comes to customer service.
Member since 06 Dec 2018
Total posts 25
I sympathise with the original poster. I had a similar experience years ago, but with Qantas points. And now, I only ever use points for upgrades. Cash is always king.
Member since 24 Dec 2013
Total posts 105
Qantas may be famous for its safety record but certainly not for customer service.
Qantas - Qantas Frequent Flyer
Member since 02 Sep 2018
Total posts 351
I'm surprised they discriminated against points redemptions on partners.
Member since 11 Feb 2015
Total posts 2
If that is exactly what the check in agent said I would hope you escalated the issue to a manager then and there and you've only come here to relay your experience.
Member since 15 Feb 2018
Total posts 151
This is poor if the check in agent used those words, however, I am aware that a business, this is all businesses, will give preference to paying customers.
Member since 07 Oct 2012
Total posts 761
Originally Posted by Red Cee
The golden goose for Qantas is their frequent flyer program. Seats may not generate revenue by a passenger paying Qantas direct cash, but the seats provided as reward seats, generate revenue for Qantas by encouraging the sale of more points to business partners to market to their customers. Those partners only buy those because there is demand by their customers. Qantas should look after each customer and make them feel like they are an important customer. Doing this and having this culture, hopefully generates you more business. Notably, Qantas International contributes less profit than QFF.
I do however get your point in some situations. When something goes wrong, like when a large plane is replaced by a smaller plane, I'd expect Qantas to prioritise the recover of service to higher valued clients. From the sounds of the OPs post, that wasn't the issue here.
Member since 17 Jun 2015
Total posts 7
Not sure why the staff would have said that, but on the QF website seat map it mentions row 5 as being an exit row (with the middle section also considered an exit row as it is used as a crossover), so technically passengers in these seats need to satisfy normal exit Row requirements (even if not directly involved in opening of exit) ... so perhaps this is why the move and the ground staff didn’t know why?
Member since 24 Feb 2015
Total posts 55
Kids can't sit in exit rows (if indeed it was an exit row). You are also not allowed to sit in exit rows with children who need assistance. Sounds like the agent could have handled this a lot better if this was the case?
upon reflection, this is probably the real reason they moved us. The check in agent did ring the gate agent and asked to move us and this is where the sentiment was parlayed that we werent worthy of being moved.
Member since 10 Jul 2017
Total posts 86
i doubt the person behind the counter laughed and said that your points were the lowest of the low. dont exaggerate.
Member since 29 Feb 2016
Total posts 20
Tee hee, looks like the snowflakes held sway; title changed. :-)
Member since 05 Oct 2018
I flew on QF3 a couple of weeks ago and I had the best service I have ever had on Qantas
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Terrible treatment on QF3
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