Cancelling a Jetstar Business Max fare for Oct 2020 - should I do it?

7 replies

cartz411

Qantas - Qantas Frequent Flyer

Member since 08 Nov 2017

Total posts 6

Hey guys just after some advice/thoughts on a return Jetstar Business <ax fare I have booked for October this year - my query is, do I cancel now for a full refund (-$50) or should I wait it out a little longer and see what transpires? My concern if it Jetstar goes 'bust' or stops issuing refunds and only credits on any upcoming flights due to COVID-19 I could at worst lose $3k... Thanks for your help/discussion

EvDolan

Member since 01 Jan 2015

Total posts 18

In my opinion, I think losing $50 to get the rest of your cash back now is a sound move. You just won't know what might happen down the track. That's the point of flexible fares, right?

jrfsp

Qantas - Qantas Frequent Flyer

Member since 04 Mar 2014

Total posts 79

I would get the refund if you can. I have had Jetstar max flights cancelled recently which JQ are refusing to issue refunds for, and only providing a voucher. I have tried a couple of times to get a refund as it was an expensive fare, however now they are allowing splitting the vouchers im not so worried.

dm12

Member since 08 Feb 2018

Total posts 103

I was allowed to cancel mine with refund (less $50) but its taken over a month and yet to see the money.

flyme2themoon

Member since 23 Apr 2015

Total posts 11

Take the hit if you need the cash and are concerned however I think it is very unlikely Jetstar (well Qantas Group) will go “bust”. The financials are very sound at Qantas Group which is reflected in the share price continuing to hold up and of course the actions of the Qantas board / management team who have said they have strong liquidity. Of many of the worlds airlines I'd have short to medium term concerns about their stability, Qantas Group is not one of them.

dm12

Member since 08 Feb 2018

Total posts 103

Originally Posted by flyme2themoon

Take the hit if you need the cash and are concerned however I think it is very unlikely Jetstar (well Qantas Group) will go “bust”. The financials are very sound at Qantas Group which is reflected in the share price continuing to hold up and of course the actions of the Qantas board / management team who have said they have strong liquidity. Of many of the worlds airlines I'd have short to medium term concerns about their stability, Qantas Group is not one of them.

probably can't go bust if theyre holding onto everyones money and not refunding it in a timely manner.

dm12

Member since 08 Feb 2018

Total posts 103

Originally Posted by dm12

I was allowed to cancel mine with refund (less $50) but its taken over a month and yet to see the money.

update: online chat with Jetstar ended with the customer service rep terminating the conversation when I asked for a definite timeframe. Phoned at the same time and they said "you'll receive in a few days" with no confidence to the statement. Complaint lodged with Fair Trading. Airline Customer Advocate has no interest in this issue. Complaint lodged with Jetstar re rep's behaviour.

HarleyS

Qantas - Qantas Frequent Flyer

Member since 23 Apr 2019

Total posts 3

I called Qantas chasing the refund on a QF/BA Europe flight 3 weeks after cancelling, and was told the processing time was 6 weeks. Which it ended up being.

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