Does Virgin credit upgrades for Platinum members issued prior to the restructure

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ian62

Qantas - Qantas Frequent Flyer P1

Member since 23 Aug 2014

Total posts 23

I had 2 Y tickets from Per-Mel that I upgraded using 2 Virgin upgrades (I had been Platinum prior).

These flights were refunded during COVID but the upgrades did not transfer post restructure

Numerous calls to Virgin call centres promise to check if the upgrade vouchers should be re-credited but no response after 3 months of trying

Any clarity on this much appreciated


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