Coronavirus: Cathay Pacific extends Marco Polo Club elite status

With the coronavirus brining international travel to a near standstill, Cathay Pacific is giving its Marco Polo Club frequent flyers a helping hand to retain their status.

The core of the initiative is a monthly serve of bonus Club Points issued to all Silver, Gold and Diamond members to help keep their status retention on track.

The airline currently has no plans to offer a blanket 12-month extension to all Macro Polo Club members – in line with what's been done by the likes of Singapore Airlines and Qantas – with a Cathay Pacific spokesperson telling Executive Traveller "our existing offer of Club Points relief and extension of mid-tier benefits remains unchanged."

However, the airline allows that "we have also granted discretionary extension to longstanding loyal members as a courtesy on a case-by-case basis."

This follows reports by several Executive Traveller readers that their Marco Polo Club Diamond status, due to expire in March 2020 following a dramatic downturn in travel, has been automatically extended to March 2021.

Other perks such as single-use lounge passes, upgrade credits and companion Marco Polo Club Gold membership which were due to expire soon are also being extended.

Bonus Club Points for Silver, Gold, Diamond

All Marco Polo Club members will receive bonus Club Points across February, March and April, and this could be extended for additional months depending on how long most Cathay Pacific flights remain grounded and per-country travel restrictions – including Hong Kong's own ban on transit passengers – remain in place.

Here’s how that looks for members at each tier:

“We understand that concerns about the coronavirus and travel restrictions imposed by different countries may have affected your travel plans recently, making it challenging to reach your normal tier requirement,” Cathay Pacific noted in an email sent to elite Marco Polo Club members.

“In recognition of your support, we are offering club points relief and extending your benefits. We will continue to monitor the situation beyond April and will announce any changes at the appropriate time.”

Lounge passes, upgrades, companion cards extended

All Marco Polo Club members who have airport lounge passes linked to their account – including eligible, entry-level MPC Green cardholders – will find the validity of these extended by six months, if they were due to expire in February, March or April 2020.

These passes can still be used as normal by members who continue to travel, but if the pass reaches its expiry date between February and April 2020 and hasn’t been used, Cathay Pacific will re-issue the pass with seven days of expiry, with a new expiration date six months down the line.

The same treatment will apply for members who have flight upgrade credits on their account – “bookable upgrades”, in Cathay Pacific lingo – which will similarly be extended by six months if unused by a February, March or April 2020 expiry date.

Finally, high-flying Marco Polo Club Diamond members who’ve reached 1,800 Club Points and unlocked the gift of a companion MPC Gold card as their “mid-tier benefit” will also have more time to nominate that companion, with any ‘due dates’ for this which originally fell in February, March or April 2020 being similarly extended by six months.

Executive Traveller guide: These airline loyalty programs will extend your frequent flyer status

Additional reporting by David Flynn

Chris Chamberlin

Chris Chamberlin is the Associate Editor of Executive Traveller and lives by the motto that a journey of a thousand miles begins with a single step, a great latte, a theatre ticket and a glass of wine!