Reviews

Review: Qantas Club domestic lounge, Perth Airport

Overall Rating

By Chris Chamberlin, April 21 2016
Qantas Club domestic lounge, Perth Airport
Country

Australia

City

Perth

Airport

Perth

Alliance

oneworld

Airline

Qantas

Cabin-class

Any

Notes
The Good
  • All-day barista coffee
  • Spirits at the bar
  • Dedicated business & computing zone
The Bad
  • No USB power points
  • Poor shower amenities
X-Factor
  • Natural light fills the lounge
Location
Dining
Work
Overall

Introduction

Whether it's a barista-made latte in the morning or a simple rum and Coke after lunch, the Qantas Club lounge at Perth Airport is the go-to spot for travellers heading back east or venturing about in Western Australia.

Best of all, there's now more lounge space than ever for Qantas passengers in Perth – join us as we roam the Qantas Club for lounge members and Gold-grade frequent flyers.

Location & Impressions

After clearing security, follow the walkways to the central terminal area and take the escalator up and into the lounge.

The Qantas Club is relatively spacious in an almost-semicircle shape and affords tarmac views...

... and while peak periods often found the space relatively cramped in times past, there's now more breathing room in the Qantas Club.

That's thanks to the opening of the new Qantas Business Lounge for business class passengers and Platinum frequent flyers, who now venture there – instead of the Qantas Club – making for a better experience for all travellers.

Access

  • Qantas Gold, Platinum and Platinum One frequent flyers prior to Qantas, QantasLink, Emirates, Jetstar or Oneworld flights
  • Qantas Club members before Qantas, QantasLink and Jetstar flights
  • American Airlines Admirals Club members before Qantas and QantasLink flights with a QF or AA flight number
  • Qantas Silver frequent flyers and eligible credit card customers redeeming a complimentary lounge pass before a Qantas, QantasLink or Jetstar flight
  • Oneworld Sapphire and Oneworld Emerald members when their next onward flight that day is with Qantas or QantasLink and carries a QF or other Oneworld flight number (no access when flying Jetstar)
  • Emirates Skywards Gold and Platinum cardholders where their next onward flight that day carries a QF or EK flight number and is operated by Qantas, QantasLink or Emirates
  • Passengers flying onwards in Qantas or QantasLink business class
  • Travellers connecting to or from an international business or first class flight with Qantas, Emirates or a Oneworld airline, even if booked in economy on the domestic leg

Many of these travellers including Platinum frequent flyers, Oneworld Emerald members and business class passengers may also use that new Qantas Business Lounge, located on the lower level near the Qantas Club entrance staircase.

Dining

Our late morning visit found barista stations pumping out great espresso coffee, although in cardboard cups rather than glassware and mugs as you'd find in the Business Lounge...

... joined by fresh snacks...

... and healthy salads with your choice of garnishes and dressings, but which could have used a little protein:

As is now practically a staple of Australian domestic lounges, the makings of a ham, cheese and tomato toasted sandwich are available, along with more fresh items for regular sandwiches...

... apples scattered around the lounge for a quick and again healthy snack...

... and a tended bar that opens at midday.

Here you'll find a selection of wine and beer, and in a one-up over Virgin Australia's lounges, basic spirits are too available by request.

Work

A sizeable computer lab fills the far right of the lounge with iMacs running both OS X and also Windows for more PC-familiar users...

... and which offers a quiet space to plonk your laptop and recharge away from the hustle and bustle of the bar and TVs:

Forgetful travellers who left their phone charger at home or in their hotel room can also get a top-up from the handy mobile charging station...

... although with no way of securing your phone, you'll want to remain nearby.

Power points and more apples – although not USB ports – can also be found tucked away underneath the longer benches opposite the main coffee hub and servery...

... complemented by functional WiFi that was up to the task and which proved more reliable than in the Business Lounge.

Relax

Despite catering well to business travellers getting work done before their flights, the Perth Qantas Club equally suits guests looking to relax and unwind before hopping on board.

High tables with bar stools are ideal for a quick drink with friends or a casual snack...

... while more comfy chairs suit longer stays – many with one cocktail table shared between two seats although others unfortunately stretching to one table between four:

The same is true throughout the space where eight travellers share two tiny tables...

... including at the more plush seats closer to the entrance, although as these sit immediately behind reception and the path in the middle is used by all lounge guests as they enter, these chairs are usually vacant unless the other options are limited.

Children are also catered for with a dedicated play corner in the far left of the lounge...

... while a number of private shower suites are available, particularly useful to freshen up before Qantas' overnight flights to Australia's east coast...

... but which provide a solitary bathroom liquid from a soap-like dispenser rather than separate pumps for shampoo, conditioner and shower gel – so don't think twice about taking the toiletries with you from your last hotel and using them here instead of the 'conditioning shampoo soap'.

Also read: Qantas domestic business class lounge review, Perth

Chris Chamberlin travelled to Perth as a guest of Qantas.

Chris Chamberlin

Chris Chamberlin is the Associate Editor of Executive Traveller and lives by the motto that a journey of a thousand miles begins with a single step, a great latte, a theatre ticket and a glass of wine!

gdumas

gdumas

03 Sep 2015

Total posts 8

Qantas can give you a toiletries kit, that has everything needed, with the towel if you ask. At least in the Brisbane and Sydney Qantas Club.

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2950

That was certainly the case a few years ago, but on our most recent visit there were towels provided by the staff, but who commented that the conditioning shampoo/body wash was supplied via the pump on the wall. Same situation in the Melbourne Qantas Club too – we much prefer the old system, or the separate pumps found in the business lounge!

msndelevium

msndelevium

31 Jan 2013

Total posts 17

The Qantas Club lounge still supply, by request, shampoo and conditioner together with other toiletries such as the dental kit, shaving kit and comb.

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2950

Interesting, the above doesn't at all match our experiences in domestic Qantas Club lounges – including in the Melbourne Qantas Club which we recently reviewed and highlighted the same sole amenity pump.

How recently were you offered these amenities in domestic Qantas Club (not Business) lounges, msndelevium and gdumas, and were these offered to you in Perth?

Maheshh

Maheshh

Qantas - Qantas Frequent Flyer

21 Apr 2016

Total posts 9

My experience on this is consistent with Chris'.  The last few times I flew out of Domestic QF lounges in MEL and SYD - there was no shampoo or anything similar given by the counter staff.  All they had in addition to the towels were a toothbrush+paste kit and a shaving kit.

Also the water temperature was impossibly hard to control - either too cold or too hot.

msndelevium

msndelevium

31 Jan 2013

Total posts 17

I travelled through perth's qantas club lounge last month.

When I requested for a towel at the counter, I was told the all-in-in shampoo-conditioner-shower gel was in the bathroom, but I requested for a sperate shampoo and conditioner,

A340.600

A340.600

28 Apr 2016

Total posts 1

Hi Chris

Great article. Thanks for writing.

Last weekend I flew out of Brisbane, no shampoo and conditioner was available in the Qantas club lounge however when I flew home from Sydney the following Monday evening the Qantas club there did provide me both separate bottles of shampoo and conditioner, comb, shaver kit, dental kit and a set of towels. It seems that amenities vary widely amongst the Qantas club Australia network (however much better than the Virgin lounge showers in my experience). My recent flights from Canberra did provide separate amenties too however the Perth lounge did not similar to your experience with only the wall mounted soap offered. I hope Qantas can ensure a consistent product lounge offering. Would be wonderful. 

Maheshh

Maheshh

Qantas - Qantas Frequent Flyer

21 Apr 2016

Total posts 9

Hi Chris

There is also an additional extension downstairs to the Qantas Club when the main lounge is busy.  It is immediately on the left when you go down the Escalator - but usually only open on Weekdays.  A lot more quieter and peaceful than the upstairs area - albeit without the computer and magazine facilities.

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2950

Hi Mahesh, Qantas advised us that this extention was closed in August last year to coincide with the opening of the new Business Lounge.

Maheshh

Maheshh

Qantas - Qantas Frequent Flyer

21 Apr 2016

Total posts 9

Thanks.  Might explain why it said "Closed" the last few time I was in Perth.  As I travel on weekends, I assumed it was because it was always closed on weekends.

Thank you for the clarification.

undertheradar Banned

undertheradar Banned

28 Oct 2011

Total posts 662

[Deleted by admin - off-topic]

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2950

Hi undertherader, your post which made broad generalisations about paid Qantas Club members has been removed as off-topic in line with our comment policy.

Please continue to feel welcome to share your views, but while sticking to the topic of the article or review you're sharing them on – everything that doesn't fit can be posted in our Q&A section. :)

Ondi777

Ondi777

Qantas - Qantas Frequent Flyer

21 Apr 2016

Total posts 1

Thanks Chris.  Bit of a puff-piece, mate.

Couple of items that disappointed me on my last Perth visit;

- no "help yourself" wine bottles - don't they trust WA customers?

- the proliferation of grubby hi-vis workwear and workboots - how does this fit in with Qantas dress code?

Maheshh

Maheshh

Qantas - Qantas Frequent Flyer

21 Apr 2016

Total posts 9

Andre,

I travel to Perth every 6 weeks or less - so this is just my observations.

The help yourself wine bottle only stopped less than 2 months ago - it was help yourself until then.  I suspect (having grown up and worked for years in WA) - it was too popular :-)  I once had an experience in QF lounge in Kalgoorlie, where I was the ONLY person asking for a coffee in the afternoon - so much so, the staff had to turn the machine on just for me (and no it was not turned on in the morning either).  But they had more types of beer than any other QF lounge !!  

The hi-vis situation is understandable.  The Fly-in-fly-out staff form a very very large portion of the travel market in WA (slightly less since end of the boom - but still high).  If Qantas were to disallow people in high-vis that would be denying entry to a very large part of the QF customer base. I have had friends work in FIFO and quite often they are required to have them on by the time they land at the site - so bit hard not to have them on.

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2950

Hi André, and welcome to AusBT.

This review, as with all others on the site, was written factually based on our experience in the lounge at the time we visited – backed up by photos taken and published from that visit – not as a "puff piece", which means one that doesn't represent fact.

We'd certainly not mark a lounge down for offering bartender drink service (many travellers even prefer this), nor for the attire of other guests unless it was negatively impacting upon our visit in some way, which wasn't the case when we stopped by.


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