Consumer Protection
European 'air passenger rights' law affirmed
Australian travellers will be entitled to compensation of almost $800 for delayed flights under ...
New govt advocate to deal with travel complaints
Frustrated travellers will soon be able to call upon an independent ombudsman when they...
Ashcloud refund & rebooking rules
Qantas, Virgin Australia and Jetstar passengers can take advantage of the airlines' refund and re...
Calls for new laws to reel in data roaming rip-off
Consumer groups are calling for new Australian laws to force mobile phone companies to limit cons...
Cancelling a flight to Japan? That'll be $990.
Australian Business Traveller reader Tsz Shuen Au (Candy) was frustrated when she tried to cancel...
New law to fight travel rip-offs
Australians now have stronger protection against unfair airline, travel agent and hire car rules,...
Travel agent slugs Brisbane flood victim $2,000
Although most airlines were quick to waive fees for passengers who needed to change their flights...
Global roaming complaints soar by 80%
Travellers bitten by global roaming charges, especially for smartphone Internet and app usage, ha...
Aus travellers targeted by online scam
A new scam could be set to emerge: legitimate-looking flight booking websites that will take you ...