Consumer Protection

European 'air passenger rights' law affirmed

Australian travellers will be entitled to compensation of almost $800 for delayed flights under E...

New govt advocate to deal with travel complaints

Frustrated travellers will soon be able to call upon an independent ombudsman when they...

Ashcloud refund & rebooking rules

Qantas, Virgin Australia and Jetstar passengers can take advantage of the airlines' refund and re...

Calls for new laws to reel in data roaming rip-off

Consumer groups are calling for new Australian laws to force mobile phone companies to limit cons...

Cancelling a flight to Japan? That'll be $990.

Australian Business Traveller reader Tsz Shuen Au (Candy) was frustrated when she tried to cancel...

New law to fight travel rip-offs

Australians now have stronger protection against unfair airline, travel agent and hire car rules,...

Travel agent slugs Brisbane flood victim $2,000

Although most airlines were quick to waive fees for passengers who needed to change their flights...

Global roaming complaints soar by 80%

Travellers bitten by global roaming charges, especially for smartphone Internet and app usage, ha...

Aus travellers targeted by online scam

A new scam could be set to emerge: legitimate-looking flight booking websites that will take you ...