Consumer Rights

Delta fined for ‘bumping’ passengers

US carrier Delta Air Lines has been slugged with a US$750,000 fine for moving passengers off over...

The airline swapped my plane: now what?

Aircraft like the Airbus A380 superjumbo and Boeing's new 787 Dreamliner are an understandable dr...

European 'air passenger rights' law affirmed

Australian travellers will be entitled to compensation of almost $800 for delayed flights under E...

New govt advocate to deal with travel complaints

Frustrated travellers will soon be able to call upon an independent ombudsman when they...

When your phone breaks on a trip, who do you call?

There are few items more vital to the business traveller than the smartphone -- and when it stops...

Pay for excess baggage around the waistline?

Heavy passengers should pay more to fly, while those sitting on the shy side of the scales should...

Shutdown: who pays for your trouble?

Update: The Australian Competition and Consumer Commission (ACCC) has told Qantas that planned co...

Shutdown: what QF will pay for

With Qantas having cancelled all its domestic and international flights – a move that'...

Ashcloud refund & rebooking rules

Qantas, Virgin Australia and Jetstar passengers can take advantage of the airlines' refund and re...

Calls for new laws to reel in data roaming rip-off

Consumer groups are calling for new Australian laws to force mobile phone companies to limit cons...

Cancelling a flight to Japan? That'll be $990.

Australian Business Traveller reader Tsz Shuen Au (Candy) was frustrated when she tried to cancel...

New law to fight travel rip-offs

Australians now have stronger protection against unfair airline, travel agent and hire car rules,...

Travel agent slugs Brisbane flood victim $2,000

Although most airlines were quick to waive fees for passengers who needed to change their flights...

Virgin Blue lifts credit card fees

Virgin Blue has raised its credit card surcharge on domestic and international bookings, to the p...

Global roaming complaints soar by 80%

Travellers bitten by global roaming charges, especially for smartphone Internet and app usage, ha...

Qantas hikes credit card booking fee by 20%

Qantas is raising the credit card surcharge on international bookings from December 1st with the ...

Qantas:

Update Qantas’ new wireless Q Bag Tags are swish and smart – smartchipped, in fact ...