American Airlines Query

4 replies

mspcooper

Qantas - Qantas Frequent Flyer

Member since 09 May 2013

Total posts 393

Flying AA ticket but on QF from BNE-LAX, and then connecting to AA from LAX-MIA. Business cabin.

Booked the ticket via online 3rd party site. What are the chances i can ask for a later flight to MIA when i arrive at LAX? The current aircraft is A321 Neo, but the one after is B777 (which has lie flat seats on business) compared to A321 Neo.

patrickk

Qantas

Member since 19 Apr 2012

Total posts 715

I can’t see a problem but if you can better to do it through your travel agent, unless the online provider doesn’t have any contact information. You could also call AA and see what they say. Generally gate staff are happy to move people onto later flights as that frees up space. This all depends on if there is space on a later flight. AA is running fairly full flights at the moment.

mspcooper

Qantas - Qantas Frequent Flyer

Member since 09 May 2013

Total posts 393

The online travel agent has a $200 change fee, i would rather give this amount to AA. When i call AA, they cannot do anything over the phone, and want me to chat with the booking group. Hence, the question, could i do this at the airport on the day.

patrickk

Qantas

Member since 19 Apr 2012

Total posts 715

Originally Posted by mspcooper

The online travel agent has a $200 change fee, i would rather give this amount to AA. When i call AA, they cannot do anything over the phone, and want me to chat with the booking group. Hence, the question, could i do this at the airport on the day.

Then try on the day and see how you go. They generally like moving people to later flights. It moves their wait list along.

kimshep

Qantas - Qantas Frequent Flyer

Member since 11 Oct 2014

Total posts 393

@mspcooper - when you called AA, were you speaking with AA Reservations in the USA or were you using the regional AA hot-desk in Malaysia?

I have had a few AA booked, AA flt nbr (QF codeshare) flights and found the Malaysian phone service to be eminently helpful with changes of flights and even days. However, caveat is that I do have an AA Advantage membership (small balance) as well as a tiered QF FF.

Often, the USA-based Reservations number(s) can be a bit odd, depending on where your calls are routed. Best bet is to always request to speak with the AA Oneworld Reservations desk in the USA, who generally know which way is up. Whilst your ticket is ex Australia, requesting a time/date change on a LAX-MIA service may be seen by an over-zealous dom res officer as a 'domestic sector change', rather than realizing that the sector you want changed is part of an international journey.

Call 9101-1948 locally (within Australia) and this should get you through to the Malaysian Res Desk.

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