Member since 17 May 2012
Total posts 32
Whewn did Virgin change their Award Upgrade conditions to include a change penalty of 4,500 points or $35? http://www.virginaustralia.com/au/en/plan/fare-types/velocityrewardseat/
Virgin Australia - Velocity Frequent Flyer
Member since 18 Apr 2013
Total posts 13
Apparently this also applies to the 4 complimentary upgrades awarded to platinums. It would seem the the complimentary upgrades are not entirely complimentary since the 5th of April. Apparently sometime in Jan or Feb the $35 service fee information was buried in an email update? I was advised because you are making a change to a flight booking you incur this service fee, although VA do not allow any other method of using these comp upgrades other than through their contact centre.
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Whewn did Virgin change their Award Upgrade conditions to include a change penalty of 4,500 points or $35?
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