China Southern Airlines - Sky Pearl Club
Member since 30 Sep 2013
Total posts 3
Has anyone Else had issues with Emirates Customer Service ,they refused to look into my complaint regarding their centre as no ticket was bought and also their online feedbak does not take any complaints unless there is a ticket number.
Member since 07 Oct 2012
Total posts 761
Emirates complaints/customer service (not aircraft staff) aren't known for their customer friendly approach. They make other airlines look good sometimes.
Member since 21 Apr 2012
Total posts 2,059
What are you complaining about?
Just walk away...they're not worth it.
Emirates Airlines - Skywards
Member since 30 Nov 2015
Total posts 419
I complained once, it took months for an emailed reply, and the problem was not even addressed. Do what I do now, make a scene there and then, don't wait to get off the flight and try sending emails etc, spilt milk.
Agree with the approach... but I would avoid flying them again. Can't stand companies who always have terrible customer recovery.
But in this case, the OP hasn't booked a ticket yet. So no chance to make a scene.
That's my point. There is nothing invested? Why complain?
Feedback given can only be received effectively when it is receptive. By design, Emirates is indicating that it is not receptive to feedback. So if they don't wish to change, there is nothing we can do to get them to change.
Ergo, walk away and avoid custom.
Virgin Australia - Velocity Rewards
Member since 24 Aug 2011
Total posts 384
If you really must let them have it, perhaps visit one of their sales offices :)
However there are better airlines out there, especially if you're flying Y.
Hi Guest, join in the discussion on
Has anyone Else had issues with Emirates Customer Service ,they refused to look into my complaint regarding their centre as no ticket was bought and also their online feedbak does
Already have an ET account? Log in below.
Signing up with Executive Traveller only takes a second and lets you
interact with our community. It's completely free and we'll never pass your information on to
Didn’t receive an activation email? Resend one to yourself here.
If you’ve forgotten your password, simply enter your email address
below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.
If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.
Subscribe to our free newsletter and get the latest news, reviews, tips and more sent straight to your inbox