Has anyone Else had issues with Emirates Customer Service ,they refused to look into my complaint regarding their centre as no ticket was bought and also their online feedbak does

6 replies

ozind95

China Southern Airlines - Sky Pearl Club

Member since 30 Sep 2013

Total posts 3

Has anyone Else had issues with Emirates Customer Service ,they refused to look into my complaint regarding their centre as no ticket was bought and also their online feedbak does not take any complaints unless there is a ticket number.

hutch

Member since 07 Oct 2012

Total posts 761

Emirates complaints/customer service (not aircraft staff) aren't known for their customer friendly approach. They make other airlines look good sometimes.

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

What are you complaining about?

Just walk away...they're not worth it.

 

sgb

Emirates Airlines - Skywards

Member since 30 Nov 2015

Total posts 419

I complained once, it took months for an emailed reply, and the problem was not even addressed. Do what I do now, make a scene there and then, don't wait to get off the flight and try sending emails etc, spilt milk.

hutch

Member since 07 Oct 2012

Total posts 761

Agree with the approach... but I would avoid flying them again. Can't stand companies who always have terrible customer recovery. 

But in this case, the OP hasn't booked a ticket yet. So no chance to make a scene.

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

That's my point. There is nothing invested? Why complain?

Feedback given can only be received effectively when it is receptive. By design, Emirates is indicating that it is not receptive to feedback. So if they don't wish to change, there is nothing we can do to get them to change.

Ergo, walk away and avoid custom.

johnaboxall

Virgin Australia - Velocity Rewards

Member since 24 Aug 2011

Total posts 384

If you really must let them have it, perhaps visit one of their sales offices :)

http://www.emirates.com/au/english/help/offices/local_emirates_offices.aspx

However there are better airlines out there, especially if you're flying Y.

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