Crumpler vis a vis cases.

8 replies

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

Crumpler vis a vis cases.

Has anyone used Crumpler's vis a vis cases? Any negative or positive comments/experiences?

My Samsonite Cosmolite recently failed on me. Wheel came off a 5 month old case! This was the second Samsonite that failed in under 12 months, Firelite was the previous model that failed after 3 months (tear in the rubber zipper thingy).

jhor

Member since 18 Nov 2013

Total posts 61

I recently borrowed one. It was a great quality bag and I liked it, but I wouldn't buy one. Very sturdy, but so heavy I don't think it's practical as a carry on bag for flights. If going by train, or using as check in baggage, I'd get one.

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

Thanks Jim!

deany83

Qantas - Qantas Frequent Flyer

Member since 21 Jul 2014

Total posts 36

Two of my cosmolite Samsonite pieces failed within months of purchase but they were repaired (one replaced) under warranty luckily.

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

Samsonite has let me down. I expected more from them. Samsonite wants me to go/send my bags to the burbs...No thanks. You've inconvenienced me enough. Myer and DJ are not interested unless you bought the Samsonite with them.

I want to be able to pop in to a store in the CBD and have them sort it out. My experience with Crumpler, when another bag was damaged was exceptional.

This episode has taught me the benefits of a cosy end-to-end customer experience.

Grannular

Member since 31 Mar 2014

Total posts 191

"Myer and DJ are not interested unless you bought the Samsonite with them"

 

Are you suggesting that Myer and DJ should go out of their way to help you, when you bought hte case somewhere else? I see no reason why they should help you.

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

Thank you Dave. You've confirmed the broken business model of Samsonite. Nothing beats having a retail presence on the high street and interfacing directly with your customer rather than through intermediaries like Myer and DJ.

Grannular

Member since 31 Mar 2014

Total posts 191

I disagree. What you are comparing to is buying a Qantas ticket through an online travel agent, then having a problem and going into Flight Centre to get them to fix the problem because it is more convenient to you.Yes, both resell Qantas products, but you selected to buy from place A, and place B has zero obligation to help you in the after sales service

Marxx63

Qantas Platinum

Member since 04 Dec 2012

Total posts 23

My wife is using one. It's a sturdy suitcase and it stands out through design. The dividers in the suitcase are not fully functional though with often smaller items falling out when you close the case. The case lacks pockets as well to store smaller things like chargers etc. I am a heavy user myself and rely on a range of Tumi products. For my extended trips I use the Tegra Lite Extended Trip packing case. The Vapor Lite Extended Trip packing case is equally good and a bit more cost friendly. Not the cheapest products around but you get good life out of them and they have an excellent warranty program.

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