Just wondering if anyone else has experienced issues with the recent DSC promo.
My partner and I both registered for the promo back in April (using the generic link) on the same computer. Because I registered first, when my partner registered with his QFF number, it sent an email to him advising successful registration, but referencing my QFF number (clearly a QF glitch).
We've spent 3 weeks chasing up non-credited DSCs as a result (and were a bit put out by the lack of response from QF to email correspondence). Finally, we resolved it yesterday. The person my partner spoke to at the QF call centre acknowledged that they've had 14,000 emails regarding technical glitches associated with the promo (!), and are still trying to resolve it for many people. Just thought I'd check if anyone else has been affected - and if not, but you haven't received your DSCs as yet, it might be worth checking in to see if something went wrong!
Qantas is notoriously slow to reply to emails. As a Platinum FF, I've sent a few emails through their contact form, including entering my FF number. You'd think that would prioritise a response but no, most of the replies took more than 10 days!
I booked flights 2 days apart using the link on the email. After I booked the second flight I recevied an email saying saying you are registered for the double status. The first flight is in J in July as a status run. Should I go on hold or wait till I have completed the trip ?
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Computer glitches with QF Double Status Credits Promo?
TruffleQueen
TruffleQueen
qff
Member since 26 Nov 2013
Total posts 10
Computer glitches with QF Double Status Credits Promo?
TruffleQueen
TruffleQueen
qff
Member since 26 Nov 2013
Total posts 10
Just wondering if anyone else has experienced issues with the recent DSC promo.
My partner and I both registered for the promo back in April (using the generic link) on the same computer. Because I registered first, when my partner registered with his QFF number, it sent an email to him advising successful registration, but referencing my QFF number (clearly a QF glitch).
We've spent 3 weeks chasing up non-credited DSCs as a result (and were a bit put out by the lack of response from QF to email correspondence). Finally, we resolved it yesterday. The person my partner spoke to at the QF call centre acknowledged that they've had 14,000 emails regarding technical glitches associated with the promo (!), and are still trying to resolve it for many people. Just thought I'd check if anyone else has been affected - and if not, but you haven't received your DSCs as yet, it might be worth checking in to see if something went wrong!
moa999
moa999
Qantas - Qantas Frequent Flyer
Member since 02 Jul 2011
Total posts 835
That's a lot of emails
traveller99
traveller99
Member since 18 Nov 2015
Total posts 114
Qantas is notoriously slow to reply to emails. As a Platinum FF, I've sent a few emails through their contact form, including entering my FF number. You'd think that would prioritise a response but no, most of the replies took more than 10 days!
Flying Gnome
Flying Gnome
Qantas - Qantas Frequent Flyer
Member since 15 Jan 2015
Total posts 11
I booked flights 2 days apart using the link on the email. After I booked the second flight I recevied an email saying saying you are registered for the double status. The first flight is in J in July as a status run. Should I go on hold or wait till I have completed the trip ?