Air NZ community space

5 replies

rich5011

Air New Zealand - Airpoints

Member since 24 Jan 2013

Total posts 17

I was invited to there "forum" for input into weekly activities and questions and interaction, i wasnt terribly active for a while but in the last 9 months i have raised many sensitive? subjects and a number of other member in the community did as well. I received a early morning email advising me they had terminated my membership and blocked my logon. I challenged a number of concepts in the belief we were striving for a better NZ but nothing was "rude or derogatory"

Ok fair enough new blood and all that by my comments of the last 9 months were of the new blood type so it seems odd when one really voices ones opinion ( politely) you are ex communicated. Intersted to know if anyone else has experienced this. 

henrus

Qantas - Qantas Frequent Flyer

Member since 23 Oct 2013

Total posts 768

I fly Air NZ often between Brisbane and Christchurch but that's about it, I've once done a flight over to Los Angeles but I actually a stop in Honolulu (the flight timings right and you arrive into LAX as a domestic flight).


I've once got gold and a couple of times got silver and apart for the recognition upgrades I'm not impressed at all about the program. See the airline is in a unique position as they have a monopoly over most NZ routes and much like Telstra they want to keep it that way. Where possible they stomp on things that cause issues to their operations or create bad press.

As I fly the route enough I've begun to know the crew who operate NZ804 and before the time change NZ801 but I've never picked NZ because I want to fly with them it's just the time is right. Apart from that one crew, the rest are just average and nothing special. I've only one received amazing service outside of this when I was in the LAX lounge (back when it was in Terminal 2) and the staff went out of their way to even block a sky couch and 2 other for the rest of the family who weren't upgraded on the flight home.

It seems Air NZ just don't do it on their own site but the fact that they have a "commercial relationship" with stuff.co.nz just annoys me as no Air NZ bad press ends up on the site but when a Jetstar flight is delayed 5 minutes they make a big deal out of it.

There have only been two issues that have left a true sour taste in my mouth and the first was when I was told to "shut up and wait" whilst checking in and handing over the paper with my family, the agent though I was not with the other people (who were in fact family). The other real issue is when I had a flight booked from Brisbane to Rarotonga (via Auckland) but after the flight times were changed I received a new eticket with a transit time of negative 2 hour (I kid you not) and upon ringing the priority phone line got the response "Oh sorry about that, you'll need to pay for your own hotel in Auckland and we'll rebook the flight from Auckland to Rarotonga on the next day.

So I know this has been a bit of a rant but for me Air NZ is just average but they seem to talk them self up and sweep away the bad press like yours. In both of my issues no one attempted to fix the problems and this is what Air NZ do, they don't admit there are issues and so they never get fixed.

krisdude

Air New Zealand - Airpoints

Member since 21 Jan 2016

Total posts 28

Interesting comments.

For rich5011 - What is NZ 'Forum'?  Didn't realise that NZ had one. I would be interested in what you said for you to be lock you out of Airpoints.

NZ is like any airline that has its ups and down. I agree, that their product is pretty standard compared to other full service airlines but it has been designed for functionality and good yield. I do agree that NZ needs to have a close look at its premium product and make a decision if it wants to be a full service leisure airline as oppose to a premium full service airline like SQ, EY, EK, etc.

NZ is a small airline competing with large full services carriers like QF, SQ, UA, AA, etc and LCC's on the Tasman, Asian and Trans Pacific routes, so it it has to have standardised aircraft, cabin product and fares so it can be adaptable to competition and travel/tourism market ups and downs to  to make profit and stay in business.

This flexible business model is seen in the aircraft NZ is buying, like all Y class seating configuration for the A320/A321's to allow mix n match of domestic and international short haul routes, the B789/B772's and for short to medium international routes and the B773's for international long haul routes. I suspect, that NZ will replace the aging B772's with B789's from 2022 onwards. The next next 4 B789's being delivered from 2017 with a increase Business and Premier Economy seating and an upgraded Business Premier product is a prelude to using the B789's on international long haul routes.

With regards to NZ domestic routes, NZ is standardising on the ATR72-600's and probably the some ATR42-600 to replace the aging Q300's.

I prefer to fly NZ, as I know that NZ has high maintenance standards, its reliable and the cabin and flight crew are friendly 98% of the time. Yes, I have experienced bad cabin and ground staff but it hasn't put me off supporting and flying NZ. My other prefer airline is SQ.

I think 'henrus' comment, to say that NZ as a 'commercial' relationship with stuff.co.nz, is a bit harsh without giving facts. Like any LLC, JQ will always be in the public eye with negative media reporting, especially from people who want full airline services at $10 fares.


rich5011

Air New Zealand - Airpoints

Member since 24 Jan 2013

Total posts 17

Interesting comments.

For rich5011 - What is NZ 'Forum'?  Didn't realise that NZ had one. I would be interested in what you said for you to be lock you out of Airpoints.

NZ is like any airline that has its ups and down. I agree, that their product is pretty standard compared to other full service airlines but it has been designed for functionality and good yield. I do agree that NZ needs to have a close look at its premium product and make a decision if it wants to be a full service leisure airline as oppose to a premium full service airline like SQ, EY, EK, etc.

NZ is a small airline competing with large full services carriers like QF, SQ, UA, AA, etc and LCC's on the Tasman, Asian and Trans Pacific routes, so it it has to have standardised aircraft, cabin product and fares so it can be adaptable to competition and travel/tourism market ups and downs to  to make profit and stay in business.

This flexible business model is seen in the aircraft NZ is buying, like all Y class seating configuration for the A320/A321's to allow mix n match of domestic and international short haul routes, the B789/B772's and for short to medium international routes and the B773's for international long haul routes. I suspect, that NZ will replace the aging B772's with B789's from 2022 onwards. The next next 4 B789's being delivered from 2017 with a increase Business and Premier Economy seating and an upgraded Business Premier product is a prelude to using the B789's on international long haul routes.

With regards to NZ domestic routes, NZ is standardising on the ATR72-600's and probably the some ATR42-600 to replace the aging Q300's.

I prefer to fly NZ, as I know that NZ has high maintenance standards, its reliable and the cabin and flight crew are friendly 98% of the time. Yes, I have experienced bad cabin and ground staff but it hasn't put me off supporting and flying NZ. My other prefer airline is SQ.

I think 'henrus' comment, to say that NZ as a 'commercial' relationship with stuff.co.nz, is a bit harsh without giving facts. Like any LLC, JQ will always be in the public eye with negative media reporting, especially from people who want full airline services at $10 fares.



Kia Ora,

This week we have a couple new activities for you!

First, learn about a unique approach being used at LAX to help travellers deal with stress at the airport. Then, try out a new ThinkFast activity where you must respond with the  first thing that comes to mind.  Log in to see the topic!

All the best,

Your customer forum facilitators
https://airnewzealand.communispace.com/customerforum



this was the C space mail for example , its not related to NZ airpoints but run by a american company i think on behalf of nz. I am actually ok with them deleting me as new blood brings new ideas etc but its perhaps the timing that bemused me. I am quite passionate about NZ perhaps too much so,. Your comments are very valid and i think as a niche carrier NZ punch well above there weight but there are some blackages in the thought paths but as a armchair criitic thats easy to say. Make no mistake NZ is under attack from all and sundry with inbound so strong so they have to be smart and nimble but they also know HVC and premuims make the loot too not just pure volume.its a tricky balance  

Andrew W

Member since 18 Dec 2016

Total posts 2

I was invited to there "forum" for input into weekly activities and questions and interaction, i wasnt terribly active for a while but in the last 9 months i have raised many sensitive? subjects and a number of other member in the community did as well. I received a early morning email advising me they had terminated my membership and blocked my logon. I challenged a number of concepts in the belief we were striving for a better NZ but nothing was "rude or derogatory"
Ok fair enough new blood and all that by my comments of the last 9 months were of the new blood type so it seems odd when one really voices ones opinion ( politely) you are ex communicated. Intersted to know if anyone else has experienced this. 

I am another member of the Forum run by Cspace and Amelie Touroyan and feel their treatment and respect towards Forum members is beyond poor. The treatment starts with Amelie Touroyan and Cspace refusing to reply to questions and then if you ask further questions you are threatened with deletion from the Forum.
I believe this treatment from Amelie Touroyan towards Airnz customers is just not professional.

Andrew W

Member since 18 Dec 2016

Total posts 2

[QUOTE=4329;33861]

Interesting comments.

For rich5011 - What is NZ 'Forum'?  Didn't realise that NZ had one. I would be interested in what you said for you to be lock you out of Airpoints.

NZ is like any airline that has its ups and down. I agree, that their product is pretty standard compared to other full service airlines but it has been designed for functionality and good yield. I do agree that NZ needs to have a close look at its premium product and make a decision if it wants to be a full service leisure airline as oppose to a premium full service airline like SQ, EY, EK, etc.

NZ is a small airline competing with large full services carriers like QF, SQ, UA, AA, etc and LCC's on the Tasman, Asian and Trans Pacific routes, so it it has to have standardised aircraft, cabin product and fares so it can be adaptable to competition and travel/tourism market ups and downs to  to make profit and stay in business.

This flexible business model is seen in the aircraft NZ is buying, like all Y class seating configuration for the A320/A321's to allow mix n match of domestic and international short haul routes, the B789/B772's and for short to medium international routes and the B773's for international long haul routes. I suspect, that NZ will replace the aging B772's with B789's from 2022 onwards. The next next 4 B789's being delivered from 2017 with a increase Business and Premier Economy seating and an upgraded Business Premier product is a prelude to using the B789's on international long haul routes.

With regards to NZ domestic routes, NZ is standardising on the ATR72-600's and probably the some ATR42-600 to replace the aging Q300's.

I prefer to fly NZ, as I know that NZ has high maintenance standards, its reliable and the cabin and flight crew are friendly 98% of the time. Yes, I have experienced bad cabin and ground staff but it hasn't put me off supporting and flying NZ. My other prefer airline is SQ.

I think 'henrus' comment, to say that NZ as a 'commercial' relationship with stuff.co.nz, is a bit harsh without giving facts. Like any LLC, JQ will always be in the public eye with negative media reporting, especially from people who want full airline services at $10 fares.



Kia Ora,

This week we have a couple new activities for you!

First, learn about a unique approach being used at LAX to help travellers deal with stress at the airport. Then, try out a new ThinkFast activity where you must respond with the  first thing that comes to mind.  Log in to see the topic!

All the best,

Your customer forum facilitators
https://airnewzealand.communispace.com/customerforum



this was the C space mail for example , its not related to NZ airpoints but run by a american company i think on behalf of nz. I am actually ok with them deleting me as new blood brings new ideas etc but its perhaps the timing that bemused me. I am quite passionate about NZ perhaps too much so,. Your comments are very valid and i think as a niche carrier NZ punch well above there weight but there are some blackages in the thought paths but as a armchair criitic thats easy to say. Make no mistake NZ is under attack from all and sundry with inbound so strong so they have to be smart and nimble but they also know HVC and premuims make the loot too not just pure volume.its a tricky balance  

[/QUOTE



Hi Rich I watched your comments on the Forum run by Amelie Touroyan and Cspace for Air New Zealand and agree with you they were put a in positive and useful way.

But I was disappointed  that  Amelie Touroyan and Cspace could not be bothered to reply or provide feedback to you in the same manner.

I believe Cspace and Amelie Touroyan are doing a disservice to Air New Zealand and it's customers .

Hi Guest, join in the discussion on Air NZ community space

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