Velocity Gold booking with Singapore Airlines

6 replies

btomp

Member since 09 Dec 2016

Total posts 5

Hi All

I recently hit Gold with Velocity, and have subsequently booked a trip to Europe with SQ. I have a couple of questions that I'd appreciate an answer on, if anybody is aware!
1. Am I eligible to earn SC/Points (and the SQ equivalent) with both Velocity and Krisflyer? Or must I elect one or the other (currently my booking has my Velocity number attached to it)
2. I booked directly with SQ, and the booking hasn't appeared on my Velocity bookings page. I assume this is no issue, but is there any way to link it so it appears?
Any information/advice/tips on Velocity members booking and travelling with SQ would be much appreciated!


Cheers!

Jorge_fly

Virgin Australia - Velocity Rewards

Member since 08 Feb 2016

Total posts 83

HI there. I'm VA platinum and have flown with SQ many times. 

1) you must either choose one program or the other for status accrual. (Your VA # is attached, so you will earn VA).  
2) if you add your VA number onto the booking, it will appear on your VA booking in time. 

SQ is pretty good across all cabin classes, your boarding ticket will have 'partner priority'. Tip at Changi is don't bother with the lounge there, it's super poor. Just go and grab some water or apple. Changi airport is pretty good with loads to do. The lounge food and drinks selection is below par unless your flying in premium cabin (business, first or suite), then you have access to the silver kris lounge which is worth a visit!

Enjoy. 

jianga

Qantas - Qantas Frequent Flyer

Member since 07 Feb 2015

Total posts 141

You can also check in at SQ Business class counter and get priority luggage and priority boarding (they don't usually mention VA members as part of the boarding calls but you can use it).

Agree with Jorge-fly, the 'Krisflyer Gold' lounges at Changi are very sub-standard (they don't even have their own toilets) so it's only really worth a quick visit for a glass of water/soft drinks.

jginpil

Virgin Australia - Velocity Rewards

Member since 06 Feb 2012

Total posts 25

i am VA Plat and accumulated a large part of my SC balance flying Singapore air. 

Completely agree with above 

you definitely have to pick one or the other for SC and point accumulation.

i have a slightly different experience with the visibility of the bookings in my velocity. i have almost never had bookings made with partner airlines come up in my velocity bookings even when my FF number is on the booking. i have had some luck calling up the contact centre and having them add the booking manually.

Coxyb76

Virgin Australia - Velocity Rewards

Member since 30 Nov 2016

Total posts 3

Just need to remember that if you booked directly via SQ that you will be allocated Status Credits and also Points but will not be accredited with Sectors.  Also your points allocation may be lower via SQ rather than if you booked via Virgin.  I don't really understand why Virgin don't allocate Sectors by booking with a Code Share directly as if you book the code share via Virgin you do????

Tracie

Virgin Australia - Velocity Rewards

Member since 30 Oct 2015

Total posts 79

HI there. I'm VA platinum and have flown with SQ many times. 
1) you must either choose one program or the other for status accrual. (Your VA # is attached, so you will earn VA).  
2) if you add your VA number onto the booking, it will appear on your VA booking in time. 

SQ is pretty good across all cabin classes, your boarding ticket will have 'partner priority'. Tip at Changi is don't bother with the lounge there, it's super poor. Just go and grab some water or apple. Changi airport is pretty good with loads to do. The lounge food and drinks selection is below par unless your flying in premium cabin (business, first or suite), then you have access to the silver kris lounge which is worth a visit!

Enjoy. 

Thanks Jorge_fly! Do VA platinum's get to board at a certain time? Flying at Christmas and just want to know when to hit the line up.

Jorge_fly

Virgin Australia - Velocity Rewards

Member since 08 Feb 2016

Total posts 83

Technically yes. 

If any members sees it differently, please correct me. 
Partner airline such as Virgin Australia is considered in the 'star alliance gold' category when boarding so look out for that signage. This also may depend on the aircraft and airport. I was at Changi on Sunday trying to board the A380. Granted, by the time I walked to the gate, everyone was boarding already. There was a separate queue for Suite, Business and PPS members, a separate sign for priority boarders such as Star Alliance Gold members and a separate queue for PE and E. When I got there, the priority queue for star alliance members and PE/E were lumped together and there was no distinctive differences when boarding so I had to wait in the 'long queue'. Hwoever, you do get to board at your leisure. From experience, they tend to board economy passengers from the back sections first, so if you are sitting towards the front, you can board prior to your fellow neighbors and therefore bagging some luggage space. 

In Sydney however, there was no PE and was a 777 aircraft, the star alliance gold line was meshed with the Business Class line which was much shorter.

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