Upgraded to Velocity Platinum - will I receive notification?

8 replies

Cruise2097

Virgin Australia - Velocity Rewards

Member since 04 Sep 2015

Total posts 17

Hi, I have I believe moved up to Platinum, question is does Virgin/ Velocity notify me ?

Jazzop

Member since 02 Dec 2016

Total posts 104

Yes, of course they do.  You'll get a pack with new card etc.  Will also be online with your velocity account, but there is a lag of about a week from memory.

NQPsych2U

Virgin Australia - Velocity Rewards

Member since 11 May 2017

Total posts 10

Congrats!

You can review your status on the velocity website, which is the fastest way to communicate your upgrade.

However in my experience there isn't anything personal about the process (i.e. phone call, email etc.) instead you will receive your platinum pack in the mail.

asbindia

Virgin Australia - Velocity Rewards

Member since 26 Aug 2013

Total posts 48

Hey Mate, 


Let me start off by saying CONGRATS! Ok so if you wanted the process to speed up a little and you have already earn the SC's you can give Velocity a call and they will amend it immediately for you but if you are in no hurry you can just wait. Since I am an impatient person I would call them :)

Enjoy the benefits mate!

adelaidegreen

Virgin Australia - Velocity Rewards

Member since 24 Jul 2016

Total posts 16

Should already be on your account online,mine was immediately changed. Its just the current situation if being slow to add points and SC's which is frustrating. Enjoy the perks,diamond with Hilton is pretty sweet.

mspcooper

Qantas - Qantas Frequent Flyer

Member since 09 May 2013

Total posts 345

Should already be on your account online,mine was immediately changed. Its just the current situation if being slow to add points and SC's which is frustrating. Enjoy the perks,diamond with Hilton is pretty sweet.

I agree that Hilton Diamond is good, but it is only for one year and then you have to accrue status with Hilton to maintain diamond, otherwise you will end up losing it (even if you requalify for platinum with VA). 

adelaidegreen

Virgin Australia - Velocity Rewards

Member since 24 Jul 2016

Total posts 16

Should already be on your account online,mine was immediately changed. Its just the current situation if being slow to add points and SC's which is frustrating. Enjoy the perks,diamond with Hilton is pretty sweet.

I agree that Hilton Diamond is good, but it is only for one year and then you have to accrue status with Hilton to maintain diamond, otherwise you will end up losing it (even if you requalify for platinum with VA). 

I have always had mine carry on with Hhonors,had diamond for 2 years now and its just last week ticked over into a 3rd year.

Cruise2097

Virgin Australia - Velocity Rewards

Member since 04 Sep 2015

Total posts 17

Thanks Everyone ,checked again today in my profile , yep updated to Platinum and received an Email confirmation also, so added the Hilton perk as well as I have platinum with IHG who are very good


Doubleplatinum Banned

Qantas - Qantas Frequent Flyer Platinum

Member since 07 Feb 2013

Total posts 431

Should already be on your account online,mine was immediately changed. Its just the current situation if being slow to add points and SC's which is frustrating. Enjoy the perks,diamond with Hilton is pretty sweet.


I agree that Hilton Diamond is good, but it is only for one year and then you have to accrue status with Hilton to maintain diamond, otherwise you will end up losing it (even if you requalify for platinum with VA). 

How is that abnormal? What were you expecting, Diamond for every year you have platinum? Hardly sustainable. 

Last editedby Doubleplatinum at Jul 22, 2017, 09:02 AM.

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