Virgin Australia - Velocity Rewards
Member since 04 Sep 2015
Total posts 17
Hi, I have I believe moved up to Platinum, question is does Virgin/ Velocity notify me ?
Member since 02 Dec 2016
Total posts 104
Yes, of course they do. You'll get a pack with new card etc. Will also be online with your velocity account, but there is a lag of about a week from memory.
Member since 11 May 2017
Total posts 10
You can review your status on the velocity website, which is the fastest way to communicate your upgrade.
However in my experience there isn't anything personal about the process (i.e. phone call, email etc.) instead you will receive your platinum pack in the mail.
Member since 26 Aug 2013
Total posts 48
Member since 24 Jul 2016
Total posts 16
Should already be on your account online,mine was immediately changed. Its just the current situation if being slow to add points and SC's which is frustrating. Enjoy the perks,diamond with Hilton is pretty sweet.
Qantas - Qantas Frequent Flyer
Member since 09 May 2013
Total posts 345
I have always had mine carry on with Hhonors,had diamond for 2 years now and its just last week ticked over into a 3rd year.
Thanks Everyone ,checked again today in my profile , yep updated to Platinum and received an Email confirmation also, so added the Hilton perk as well as I have platinum with IHG who are very good
Qantas - Qantas Frequent Flyer Platinum
Member since 07 Feb 2013
Total posts 431
Originally Posted by mspcooper :
I agree that Hilton Diamond is good, but it is only for one year and then you have to accrue status with Hilton to maintain diamond, otherwise you will end up losing it (even if you requalify for platinum with VA).
How is that abnormal? What were you expecting, Diamond for every year you have platinum? Hardly sustainable.
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Upgraded to Velocity Platinum - will I receive notification?
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