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Virgin Flight Specials app - unsubscribing from specials

4 Discussions

JakeDrake

Member since 13 Mar 2014

Total posts 20

Am having issues stopping alerts from the Virgin Flight specials app and would appreciate any tips/contact numbers.

At one point I subscribed to MEL-CNS flight specials. I then turned off those alerts via the app but keep getting notifications to my phone, sometimes in the middle of the night. The Virgin Australia call centre have no idea how to resolve this and the absence of any Virgin tech support capability finally directed me to fill in a feedback form on their website, which of course there has been no response to.

Thanks in advance.

MRYJDrake

Air New Zealand - Airpoints

Member since 31 Oct 2016

Total posts 189

Jake, what kind of phone do you have?

rj

Member since 11 Nov 2013

Total posts 26

Turn notifications off for the app. When you go into settings, click notifications, then select the app, then disable notifications. 

JakeDrake

Member since 13 Mar 2014

Total posts 20

MRYJDrake - It's an Android with 7.0

rj - yes, had tried that but it didn't work. Suspect that VA haven't unsubscribed my number when I turned the alerts off in the app hence trying to contact them

MRYJDrake

Air New Zealand - Airpoints

Member since 31 Oct 2016

Total posts 189

Are they push notifications or SMS? 

If they're push notifications, they're in the app, and nothing to do with your number. 

I'm running 7.1 on a Pixel, so I can't tell you this definitely will work on your app, but it works on mine. 

Wait till a notification displays, then press and hold on it, until it prompts. 
Mine prompts: 
-Show Notification Silently
-Block all notifications
-Don't silence or block

I'd go for that middle one. 

Worst case, uninstall, reinstall, and then don't enable the notifications

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