Qantas - Qantas Frequent Flyer
Member since 19 May 2014
Total posts 23
Member since 23 Sep 2017
Total posts 10
‘Must-ride’ or confirmed duty/positioning crew have priority over customers with QF FF points. Staff travelling for leisure have no priority over revenue passengers and will only get a’bum-on-seat’ in Y-class if there is a spare seat after everyone else.
Member since 19 Apr 2012
Total posts 667
The idea that people (who have not paid for an upgrade seat) object to staff on duty getting a decent seat before their next gig to me seems a bit 'entitled' to say the least.
Member since 23 Feb 2015
Total posts 264
Agree with the second part of your post, disagree with the first. No reputational risk in giving a paying customer a business seat if they are told economy food will still be forthcoming!
Member since 03 Oct 2017
Total posts 1
I can assure you that Qantas Staff have the lowest priority. I myself as a Qantas employee have been disallowed my Business/First upgrade due to it being booked my full fair and Fequent Flyers.
Member since 10 Apr 2012
Total posts 179
I think what people need to understand is there are different types of Staff Travel.
Member since 03 May 2017
Total posts 15
Ok as a P1 with a wife who is a Qantas FA I can tell you that unless it's operational, staff are the last thing loaded. If they have to get crew to another location to operate then they have priority, as they should. I'd be less than happy if my flight was delayed because they were unable to get staff to the correct airport on time. As for them being in J after your request was knocked back, more than probably they were in Y and a last minute no show meant they were pushed forward, likely after you had already boarded.
Virgin Australia - Velocity Rewards
Member since 13 Jan 2015
Total posts 80
Member since 11 Oct 2014
Total posts 386
ALL airlines worldwide have a 'load' hierarchy', which can and does differ between airlines. However, it will look something along the following lines - dependent on frame, route, cabin etc:
First Class: (where offered)
Premium Economy Class: (where offered)
Economy Class: (where offered)
Please note that the above list is not exhaustive and is indicative only. It will vary between airlines and policies .. as well as being independent of every flight. Remember, some US carriers offer 'confirmed upgrades to their highest tier flyers, others do not - but the list is generally indicative of how most airlines work.
Member since 18 Sep 2015
Total posts 27
DCW I like your attitude and that's certainly the way things should be from a customer perspective however I do remember a particular domestic flight where I and the other three members of my family were full fare QF J passengers (booked in advance, not last minute) on a morning flight in an A330. The J cabin had half a dozen uniformed Jetstar cabin crew seated in it, obviously paxing on duty travel. Some time after they were served the hot breakfast and no food coming near us, I asked a flight attendant when our breakfast would arrive. I was told they had none left. They gave all the breakfasts to staff (even serving them first) and not to the full fare passengers!
It should always be customers before staff.
Agree. Most people care about the extra space rather than the catering.
Member since 10 Jun 2016
Total posts 9
as an ex employee who is eligible for J if available, I now only book J using FF points because these days your rarely get upgraded due to so many pax using points. The complaint problems mentioned here would be solved if they just did away with upgrades using points and if you want business you have to actually pay the airlines money for it!!lol
Member since 14 Nov 2011
Total posts 6
My wife has 31 years with airline and has a good on load category for J/P. And yes points upgrades from commercials pax always beat us. Duty travel gets priority, but if the cabin is booked, then they too can end up in Y. But yes they get priority over commercial pax if on duty travel. (EBA) We hardly ever use staff travel overseas as its just too hard. If you do, you've got to pick your time. EK is much better for Europe. We get J on them. I've used it to the States, but used points to get home. Did get to Vancouver and back last August on the 75/76 okay. But it was at the end of the season. As for school holidays, well that is not an issue for us. But I know of times when there are 300-400 staff in LA trying to get home. About to head to Europe on points in J/P using CX/BA/EK.
Member since 21 May 2017
Total posts 3
Staff get a separate amount of baggage allowance for duty travel due to the fact that we have to take our work things with us and our civilian things as well.
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