Beware of St George Amplify credit card - very difficult to get my qantas points

1 reply

brettepi

Member since 10 Jul 2017

Total posts 86

4 months ago I switched my rewards program on my St George Amplify credit card from earning amplify points to earning qantas points. There was no way for this to be done online so I have to call up and be transferred between 3 or 4 different people and spend over an hour on the phone to make the switch. After a lot of confusion I was told it was definately done.


Every month now after my statement comes out, I still have not been credited the points and continue to call them only to be told things like: "oh, I can clearly see why the points didnt go through, we didnt have your qantas frequent flyer number recorded in the system".

Another time I called up they said "oh, I think the reason is that your name on the credit card didn't exactly match the name on your qantas frequent flyer account", which in fact it did, I only have one name.

Anyway, this has been going on now for 3 months and I still havn't received my qantas points.

Very upsetting for a professional Australian bank to treat customers this way. They are only too happy to sell you a credit card, but when it comes to getting your points, they really don't care/ don't have any competence to get the issue resolved quickly for you. Well done St George!

Michael Kao

Qantas - Qantas Frequent Flyer

Member since 06 Nov 2014

Total posts 148

It's better to stick with amplified as you can transferred to Velocity or Krisflyer. Krisflyer is way more valuable than QF anyway.

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