Infant on Asia Mile Redemtion

2 replies

ncccass

Member since 27 Mar 2018

Total posts 2

Hi guys,


Long time lurker, I'm flying Qantas SYD NRT bus with Amex via Cathay via Asia Miles.

I'm trying to add my son ( < 24 months lap infant ) to the booking.

Qantas is saying as the ticket was initiated with Cathay they can't add him to the booking.

Cathay is saying as the flight is with Qantas they can't add him to the booking.

I've ping ponged between both call centers for the last few days, no one seems to really have an idea.

Any suggestions?


josephjohn8484

Member since 17 Jan 2013

Total posts 53

i had the same issue for an upcoming AA flight booked with Asia Miles. After all the ping ponging, it is indeed American who need to issue the ticket.

ncccass

Member since 27 Mar 2018

Total posts 2

Thank you! Any help on what to actually say to Qantas? I keep trying hoping to get a rep. who can help but so far no luck...

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