Qantas Ultimate $450 Travel Credit now restricted

4 Discussions

craig1556

Qantas

Member since 01 Oct 2015

Total posts 3

I've just tried to use the Travel Credit for flights to NZ on the AMEX site - like i did last year - and the return cost was $420 more than on Qantas' website! I called AMEX and they said they would not be reflecting any offers or special prices/sales going forward. No point to the travel credit anymore then! You only get the discount on full price fares. It appears the website recognises you have the credit...

Pcoder

Member since 14 Oct 2016

Total posts 20

Hopefully it isn't true. I'm thinking it might be a system issue as I can't see a change in any of there terms and conditions. I'd lodge a complaint as when they advertise the card there is no mention of this (which could be false advertising)

Also the person you may have contacted maybe not be giving you the full information as I've had a bit of contact with there call centres recently and got wildly different information each time I called. I've also found the customer service has been lacking recently.
Last editedby Pcoder at Feb 22, 2019, 11:37 AM.

craig1556

Qantas

Member since 01 Oct 2015

Total posts 3

Hi no, I called again and was told that Qantas issue different terms and conditions for different sales. And the Tasman Sale that is on currently is only bookable directly with Qantas. Full fares only with this sale on the AMEX site, and therefore to use the travel credit with
Last editedby craig1556 at Feb 22, 2019, 12:09 PM.

Pcoder

Member since 14 Oct 2016

Total posts 20

Is it available with other travel agents?

qticaw

Qantas - Qantas Frequent Flyer

Member since 18 Oct 2017

Total posts 9

I think I recall reading the $450 voucher is valid for Qantas domestic only?
Recently used mine and price was same on Amex travel as on Qantas website.

Last editedby qticaw at Feb 25, 2019, 07:32 PM.

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