Member since 01 Feb 2012
Total posts 218
My friend was scheduled to fly QF128 last night from HKG to SYD on Business. Flight was initially delayed, then cancelled. They offered to let him fly a CX flight on Economy, as Business was full. He turned it down - so now flying tonight on the same Qantas flight.
Would you expect any compensation? If so, what?
Qantas - Qantas Frequent Flyer
Member since 28 Sep 2011
Total posts 302
The cost of his hotel room, meals and HKG airport transfers.
Member since 24 Oct 2010
Total posts 1,002
Interesting predicament. If he'd flown CX economy (or even premium economy) then QF would certainly have been up for some make-good arrangement such as points or cash; but having declined the CX flight and opting to travel one day later, he may be in a less-strong position. I'd still suggest that QF should offer some make-good though.
Member since 10 Mar 2011
Total posts 137
It might also depend on his FF status. Qantas are normally pretty good with providing some form of compensation especially if your friend was booked in Business. If he is also a high status FF then it is more than likely that he will get something.
Virgin Australia - Velocity Rewards
Member since 31 Jan 2012
Total posts 57
What compo would be given if this was a points upgrade to Business
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Compensation for 'downgrade' / delayed flight on Qantas QF128 SYD-HKG
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