New layout for the forum is really bad

48 replies


Member since 16 Dec 2012

Total posts 3

Change for changes sake is never a good thing.

The forum - aka "Community" here is now really difficult to navigate and the design makes it not look at all like a forum.

Is there another skin that you can deploy to return it to a forum-esq looking format?


Qantas - Qantas Frequent Flyer

Member since 10 May 2014

Total posts 83

I agree, I don't think this has been a great improvement for the site.


Member since 07 Aug 2019

Total posts 2

I have to agree. I have almost given up on this section


Member since 07 Jan 2011

Total posts 201

Hi all, thanks for the feedback. Can you help with some more details? Do you prefer a more standard forum layout? Can you provide examples of a forum you feel has better design?


Qantas - Qantas Frequent Flyer

Member since 10 May 2014

Total posts 83

Sid, the forum you got rid of...


Member since 31 Mar 2014

Total posts 264

I have the same feeling as those above. I have even noticed that the Community section has been almost dead since the change with little new topics and few replies.



Member since 04 Apr 2014

Total posts 136

Sorry to say I agree also. It's hard to get to, lots of scrolling down the site home page to get to it. The text within each post is lost in the huge amount of white space - the current love of UI designers but a nuisance in real world use.

What are the usage stats before and after the change?


Virgin Australia - Velocity Rewards

Member since 06 Aug 2017

Total posts 179

As mentioned above it's not just the format ... it's also the location. The new website greets you with headlines, and one must scroll down to find ... even more headlines. I really don't understand the point of that. And then it's only after even more scrolling that you get to the forum. I have a large-ish (15 inch) laptop screen ... it would make sense to at least have the forum showing up as a "sidebar" at or near the top for large screens.


Qantas - Qantas Frequent Flyer

Member since 04 Nov 2011

Total posts 231

Its not just the forum, the whole website is laid out poorly. The best way to describe is that the previous website was more like Melbourne CBD. This new version is like Sydney CBD. No flow, no order and just a mess. Its like someone just picked the old one up and dropped it from a great height.


Qantas - Qantas Frequent Flyer

Member since 01 Nov 2016

Total posts 146

Echoing many of the other comments. Not a fan of the new site. Much preferred the old one. Not a fan of being greeted with the headlines.


Member since 17 Jan 2018

Total posts 13

Have to agree also with the above comments. I preferred the old site also. I also get annoyed that on the new site the 'headlines' aren't exactly... For example that Penfolds article in the callout has been listed 3rd since the new site launched. Maybe that's a paid article/advert and that's the reason...

I would also say that I liked the more Australia focused content (doing one thing well is better than trying to do everything with moderate success...) but in that regard I accept the reasons for changing to a more global perspective. It's just unfortunate that now the content I'm looking for is buried in with other things that are less interesting to me.

Last editedby marcellinus at Sep 20, 2019, 10:18 AM.


Qantas - Qantas Frequent Flyer

Member since 02 Sep 2018

Total posts 374

I think the old layout had more important headlines at a glance than the big, bold, imposing 2 headilnes that greet you on the new one. Overall, the old one just presents you with more information at one time than focusing on asthetic and white space to make it 'modern'.


Singapore Airlines - KrisFlyer

Member since 08 Jun 2018

Total posts 144

I would largely agree. I seem to have noticed much lower levels of engagement with the community posts (appreciate this could b a reflection on the topics raised, etc) since the change.

I accept that building more 'Global" content will take time, but the site is still extremely Australian based, which may not be a bad thing, but not much seems to have changed since the relaunch, content wise. Are you sourcing writers based in Europe / US?

There seem to be a few other gremlins, minor points, but there was a Community section last week where it was saying 8 posts and when you clic through there're only 3. I've also posted content (completely uncontroversial) that just hasn't ever appeared, I appreciate you moderate some posts, but when something just doesn't appear it isn't great. I do think it would be useful if you were told when you submit a post if it will be held for moderation, as it's impossible to know and when readers repost, presumably because they may be unsure, you often see a pretty direct email from the ET team.

Anyway, just my 2 gets worth.

Last editedby Ourmanin at Sep 20, 2019, 04:53 PM.


Member since 31 Mar 2014

Total posts 264


Interestingly, I received 4 emails about your post. This thread now shows only 1. Maybe mods have already deleted the 3 extras duplicate posts. However the front page still counts the extra 3 posts. Now showing 16 comments on this thread.

Rod H

Virgin Australia - Velocity Rewards

Member since 06 Mar 2015

Total posts 261

At first I thought the layout was good but after a few weeks I do agree with the vast majority of posters who do not like the current layout.

It's nowhere near as easy to navigate and the forum is not as prominent.

I reckon a combination of the old and new would be the way to go.

Less large pictures and more readily view able comments and reviews after all isn't that what this site is all about?

I used to like the comments and questions in the forums but they seem to be harder to find. Sure they are there but it was far easier to find before this change.

To the developers just get one of your travelling friends to peruse the old format and then the new one and ask which is easier to navigate. I'm sure they will agree the older is better.

One good thing is that the developers are asking for opinions so let's hope they continue.

Why not set up a Q & A and Suggestions section on this subject and make it prominent so we can readily find it and give our opinions and suggestions.

Hi Guest, join in the discussion on New layout for the forum is really bad

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