New layout for the forum is really bad

58 replies

Auskiwiflyer

Member since 16 Dec 2012

Total posts 3

Change for changes sake is never a good thing.

The forum - aka "Community" here is now really difficult to navigate and the design makes it not look at all like a forum.

Is there another skin that you can deploy to return it to a forum-esq looking format?


Ross

Qantas - Qantas Frequent Flyer

Member since 10 May 2014

Total posts 81

I agree, I don't think this has been a great improvement for the site.

billybennett

Member since 07 Aug 2019

Total posts 2

I have to agree. I have almost given up on this section

sid

Member since 07 Jan 2011

Total posts 119

Hi all, thanks for the feedback. Can you help with some more details? Do you prefer a more standard forum layout? Can you provide examples of a forum you feel has better design?


Ross

Qantas - Qantas Frequent Flyer

Member since 10 May 2014

Total posts 81

Sid, the forum you got rid of...

Grannular

Member since 31 Mar 2014

Total posts 180

I have the same feeling as those above. I have even noticed that the Community section has been almost dead since the change with little new topics and few replies.

aggie57

QF

Member since 04 Apr 2014

Total posts 136

Sorry to say I agree also. It's hard to get to, lots of scrolling down the site home page to get to it. The text within each post is lost in the huge amount of white space - the current love of UI designers but a nuisance in real world use.

What are the usage stats before and after the change?

Sibelius

Virgin Australia - Velocity Rewards

Member since 06 Aug 2017

Total posts 81

As mentioned above it's not just the format ... it's also the location. The new website greets you with headlines, and one must scroll down to find ... even more headlines. I really don't understand the point of that. And then it's only after even more scrolling that you get to the forum. I have a large-ish (15 inch) laptop screen ... it would make sense to at least have the forum showing up as a "sidebar" at or near the top for large screens.

russell

Qantas - Qantas Frequent Flyer

Member since 04 Nov 2011

Total posts 190

Its not just the forum, the whole website is laid out poorly. The best way to describe is that the previous website was more like Melbourne CBD. This new version is like Sydney CBD. No flow, no order and just a mess. Its like someone just picked the old one up and dropped it from a great height.

sanj747

Qantas - Qantas Frequent Flyer

Member since 01 Nov 2016

Total posts 128

Echoing many of the other comments. Not a fan of the new site. Much preferred the old one. Not a fan of being greeted with the headlines.

marcellinus

Member since 17 Jan 2018

Total posts 9

Have to agree also with the above comments. I preferred the old site also. I also get annoyed that on the new site the 'headlines' aren't exactly... For example that Penfolds article in the callout has been listed 3rd since the new site launched. Maybe that's a paid article/advert and that's the reason...

I would also say that I liked the more Australia focused content (doing one thing well is better than trying to do everything with moderate success...) but in that regard I accept the reasons for changing to a more global perspective. It's just unfortunate that now the content I'm looking for is buried in with other things that are less interesting to me.

Last editedby marcellinus at Sep 20, 2019, 10:18 AM.

djtech

Qantas - Qantas Frequent Flyer

Member since 02 Sep 2018

Total posts 323

I think the old layout had more important headlines at a glance than the big, bold, imposing 2 headilnes that greet you on the new one. Overall, the old one just presents you with more information at one time than focusing on asthetic and white space to make it 'modern'.

kimshep

Qantas - Qantas Frequent Flyer

Member since 11 Oct 2014

Total posts 331

Originally Posted by sid

Hi all, thanks for the feedback. Can you help with some more details? Do you prefer a more standard forum layout? Can you provide examples of a forum you feel has better design?


Users are directed to the 'Community' section to reply to or start a new conversation. However, in this iteration of the website, all ARTICLE comments are completely divorced from the COMMUNITY section. It becomes a real hodge-podge if you want to reply to something and then have to jump back and forwards between the Community and Articles sections just to find what you may want to reply to. Not to forget that articles tend to disappear off the front page in a fairly routine timescale. Under the old design, it was relatively easy to jump between the two.

Something else that has been annoying the hell out of me over the last few weeks - and is related - is the ET:Live scrolling header on the Community page. It is possible to click on some - and be taken directly to the subject. Others - you can click on and you don't go anywhere. Sometimes this is an article and other times, it appears that the ET:Live scrolling may be including personal emails from users to staff - I've noticed quite a few where [member name] is posted with no subject at all. Obviously, personal emails to staff should not appear on the timeline. Or does [member name] appear when a post has not yet been moderated?

In conclusion, I suspect that this dichotomy of active vs passive clicks is also a reflection between the divisions between ARTICLES and COMMUNITY posts.

Perhaps the answer is to seperately build into the "Community" sidebar section an 'Article' header (for the most recent front page articles, along with the 'Most Popular' and 'Hot Posts'. This could be a one line text descriptor (without graphics) for each Article - or alternatively, to return to the twin-tabbed design of the previous iteration. In doing this, it would present a cogent summary of all articles and user posts on the Community page. Bingo !

That way, the new design is preserved for the main pages, as desired - but the Community section is tailored for users (and much of the current design elements could be carried over.

Last edited by kimshep at Sep 20, 11.29 AM.
Last editedby kimshep at Sep 20, 2019, 11:30 AM.

Ourmanin

Singapore Airlines - KrisFlyer

Member since 08 Jun 2018

Total posts 112

I would largely agree. I seem to have noticed much lower levels of engagement with the community posts (appreciate this could b a reflection on the topics raised, etc) since the change.

I accept that building more 'Global" content will take time, but the site is still extremely Australian based, which may not be a bad thing, but not much seems to have changed since the relaunch, content wise. Are you sourcing writers based in Europe / US?

There seem to be a few other gremlins, minor points, but there was a Community section last week where it was saying 8 posts and when you clic through there're only 3. I've also posted content (completely uncontroversial) that just hasn't ever appeared, I appreciate you moderate some posts, but when something just doesn't appear it isn't great. I do think it would be useful if you were told when you submit a post if it will be held for moderation, as it's impossible to know and when readers repost, presumably because they may be unsure, you often see a pretty direct email from the ET team.

Anyway, just my 2 gets worth.


Last editedby Ourmanin at Sep 20, 2019, 04:53 PM.

Grannular

Member since 31 Mar 2014

Total posts 180

Ourmanin:

Interestingly, I received 4 emails about your post. This thread now shows only 1. Maybe mods have already deleted the 3 extras duplicate posts. However the front page still counts the extra 3 posts. Now showing 16 comments on this thread.

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