Member since 17 Jan 2013
Total posts 53
Through my experience recently, the confirmation came back with an "ON HOLD" and no e-ticket number.
Three weeks on, and its still on hold. When I called Velocity, they said that the seat wasnt available and didnt know why their website was showing that it was.
Very, very frustrating.
Member since 30 Aug 2019
Total posts 5
Originally Posted by josephjohn8484
Wow that is frustrating. Did they return your points and any fees paid?
Member since 12 Aug 2017
Total posts 31
Warning about about partial payment of a flight-: loss of subsequent points.
I booked via SQ a return MEL <>LHR. I had a few Krisflyer points so used these to reduce cost. About 15% saved. I always put Velocity as my FFS so that I get most points for domestic flights in Australia. However because I had some redemption this was counted as a Full free flight therefore I've got nothing at all from either SQ or VA. A client costly mistake. No status Points and no velocity points. A costly error.
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