Member since 22 May 2011
Total posts 17
I've just booked an AF ticket via the AF website. Qantas is not listed as a Frequent Flyer program currently, so I had to call up Air France, who initially said to call Qantas to have my number added (??) - I advised it was an AF ticket so therefore it should be AF adding my number. So she loaded my number.
The Qantas site says Preferential seating is included as tier recognition, however the website said I have to pay for it, and the lady on the phone said she cannot do it on her end. Currently all seats are available and exit row cost extra - did I misinterpret in assuming seat selection is free, considering all seats can be bought at different prices on the flight?
Qantas - Qantas Frequent Flyer
Member since 29 Nov 2013
Total posts 436
I suspect you're caught in the white water of confusion that often happens when partnerships are established or extended and before the airline(s) internal knowledge base systems are updated.
ET covered the 'refreshed' relationship with Air France/KLM earlier this month. Interestingly it doesn't touch on seat selection!
Virgin Australia - Velocity Rewards
Member since 05 Sep 2013
Total posts 70
Preferential seating for QF Plat is only available under QF issued tickets and only at check in, it is not free in advance at time of booking. If you want an exit row, you will not get it free of charge on Air France normally unless you are either a Flying Blue Plat member or if it is allocated at check in or asked to move on-board.
For the most part Preferential seating means first few rows of cabin and not exit row on partner airlines without a comprehensive joint venture.
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