Can you use Velocity points to upgrade on SQ flights with the Virgin-Singapore partnership?

8 replies

Starmike

Qantas - Qantas Frequent Flyer

Member since 06 Nov 2012

Total posts 5

Can you use Velocity points to upgrade on SQ flights with the Virgin-Singapore partnership? Or is it only if your a Kris member?

mspcooper

Qantas - Qantas Frequent Flyer

Member since 09 May 2013

Total posts 342

You can only use the points to book for SQ flights. I called them for the same reason. You cannot use them for upgrades. This was 3 months ago.

chrisjrn

Member since 09 May 2011

Total posts 177

Velocity points are good for upgrades on VA-operated, VA-marketed flights for now.

Oh well.

SaltyJ

Virgin Australia - Velocity Rewards

Member since 06 Dec 2012

Total posts 155

Yeah it's interesting. Does anyone know if it more an issue of incompatible sytems/procedures or is there a particular reason/s? I mean if you can book a whole flight on points on a reciprocal program/airline, why not allow for seat upgrades for higher members of partnered programs?

chrisjrn

Member since 09 May 2011

Total posts 177

Because they haven't implemented the systems yet, and their IT staff probably have bigger fish to fry at the moment?

SaltyJ

Virgin Australia - Velocity Rewards

Member since 06 Dec 2012

Total posts 155

I am sure you are right on both accounts chrisjrn! I am no IT expert so have no idea at all, I find it interesting that using VA points I can score my self a seat on Singapore for example, but if i purchase a seat on Singapore I can't use points to Upgrade. Like I said I am no expert, but surley the process from assigning a  seat on points can't be that different from assigning a new higher class seat from points on top of a purchase.

Tezza

Qantas - Qantas Frequent Flyer

Member since 12 Jan 2013

Total posts 40

It is the same scenario that you can't use QF points on EK operated flights.

SaltyJ

Virgin Australia - Velocity Rewards

Member since 06 Dec 2012

Total posts 155

I have never upgraded a flight on QF, but  I  have read accounts of where people have gone for an upgrade for example on a QF flight, but no seats were available, so they were able to achieve that upgrade buy traveling on another Oneworld carrier such as CX. If this is correct, it appears as though some airlines have got their procedures aligned somewhat.

Starmike

Qantas - Qantas Frequent Flyer

Member since 06 Nov 2012

Total posts 5

Cheers guys for your input! Much appreciated :)

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