Where can I “see” my Qantas credit amount?

4 replies

SimonFrost

Qantas - Qantas Frequent Flyer

Member since 10 Jul 2013

Total posts 69

Like many I had to cancel travel this year. I’d booked a combination of a paid (there) and points (return) flight. I’ve received my points back, but where on the QF website can I go to “see” my credit amount?

ratrace

Qantas - Qantas Frequent Flyer

Member since 01 Apr 2018

Total posts 50

Interested to know this as well.

GBRGB

Qantas - Qantas Frequent Flyer

Member since 21 Jan 2014

Total posts 251

You can find them under manage bookings

SimonFrost

Qantas - Qantas Frequent Flyer

Member since 10 Jul 2013

Total posts 69

But what if I don’t have any bookings? Yet....!

LawrenceD

Qantas - Qantas Frequent Flyer

Member since 29 Apr 2013

Total posts 20

I’m in the same boat. I called them and they said that because I booked a sale fare that is usually not refundable the Qantas system is unable to recognise that it can be refunded. Therefore it won’t show the dollar amount but will show the old flight etc. To redeem you have to do that via their call centre. Their system must be as antiquated as my works...,!

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