Virgin Australia (and others)
- Relaxed yet premium vibe
- Tarmac views and close to departure gates
- Complex access list for Virgin Australia flyers
- An open design makes the space noisier than other lounges
- Quality and variety of food
Shared between eligible passengers of Virgin Australia, Hawaiian Airlines and Hainan Airlines – as well as being open to paying guests – the new 'My Lounge' at Brisbane Airport, operated by UK-based No1 Lounges, is a fresh choice for Queensland flyers jetting internationally.
Location & Impressions
After clearing security and passport control, make your way through duty-free and onward towards gate 77, where you'll find My Lounge on the right-hand side, on the same level as the departure concourse.
There's room for 108 guests in this rectangular space, with zones to work, dine and relax:
Given its location, tarmac views can be enjoyed throughout the space, and for those with time on their hands, there's a games room, too:
My Lounge is open from 5am until 10pm daily.
Be mindful that as with most lounges operated by No1, My Lounge has a dress code: fancy dress outfits, clothing with offensive slogans, replica sports kits, exposed midriffs or upper thighs, or bare shoulders on men are all prohibited.
Tracksuits are also barred, except when changing into these just prior to departing the lounge.
Complimentary access to My Lounge varies depending on your airline and destination, so here's who gets through the door.
- Virgin Australia: Business class passengers (all destinations), Velocity Gold and Platinum frequent flyers (all destinations), Virgin Australia Lounge and Lifetime Lounge members (when travelling to New Zealand only).
As a temporary measure, passengers travelling to Los Angeles will continue to use Brisbane's Singapore Airlines lounge until September 9. From September 10, these guests move to My Lounge.
- Hawaiian Airlines: Business class passengers plus Velocity Gold and Platinum frequent flyers, but only when booked onto the Virgin Australia codeshare (VA5120) flight number.
Business class guests booked on the HA444 flight number can use Brisbane's Plaza Premium Lounge, although there's no lounge for Velocity Gold or Platinum members flying economy on HA444.
- Hainan Airlines: Velocity Gold and Platinum frequent flyers travelling economy. Business class flyers use the Plaza Premium Lounge instead.
- All other flights: Beyond complimentary access with the airlines above, entry can also be purchased when travelling internationally with any airline from Brisbane Airport.
When pre-booked online, you'll pay $30 per child aged 2-11 and $60 for older children and adults, while at the door, it's a higher $35 for those aged 2-11 and $70 for everybody else. There's no charge for infants (<2 years).
Virgin Australia single-use lounge invitations, such as issued to Velocity Silver members or from selected credit cards, are not accepted here.
Executive Traveller understands that negotiations are underway to open My Lounge to Priority Pass members as well, but at the time of opening, Priority Pass cards are not currently accepted.
On the dining front, passengers can graze the "kitchen counter" buffet, offering a variety of hot and cold dishes, which choices rotating every two weeks.
The selections here draw inspiration from both local produce and international cuisine, satisfying a broad variety of tastes.
This is the main difference between The House lounges in Sydney and Melbourne, and My Lounge in Brisbane – where The House offers à la carte dining, My Lounge takes a DIY approach to service.
There's an all-day bar beginning with a line-up of self-serve spirits, with mixers and garnishes at the ready:
There's also a selection of signature cocktails, including the 'Virgin Australia Flamingo', a refreshing mix of Gordon's Pink Gin, cranberry juice, pink grapefruit juice, lemon juice, strawberry and mint:
Joining that, red, white and sparkling wines, beer, soft drinks and juices. For our international readers, the legal drinking age in this lounge (and Australia) is 18:
There's also barista-made coffee, ordered from the bar counter.
Rounding out the offering, fresh fruit can be found in bowls throughout the lounge.
When there's any serious work to be done, set up your laptop at one of the many tailor-made benches:
Here, you'll find AC and USB power available, although the outlets are tucked away underneath the bench, which aren't easy to spot:
Instead, wireless charging surfaces are more accessible, located on the benchtop itself:
Complimentary WiFi is available, as you'd expect. Executive Traveller testing revealed average download speeds of 12Mbps, and average uploads of 3Mbps: usable, but not overly speedy.
Given the lounge's open design, the space can also be quite noisy as all airport announcements are audible from inside, so be sure to bring your headphones if you're after peace and quiet.
Although on the smaller side with circa 100 seats, My Lounge boasts a games room with a foosball table and other amusements.
Beyond that, My Lounge provides a variety of magazines and newspapers, which guests are invited to take with them (or read in the lounge):
Sure to be appreciated before overnight flights such as with Hawaiian Airlines to Honolulu, shower facilities are available too:
And, of course, there are those tarmac views to enjoy:
There's plenty more seating given over to relaxing, whether you're flying solo or in a group:
Finally, there's a nook down the far end of the lounge, which can either serve as extra seating for the lounge, or be closed off via a red rope as a private VIP space.
All things considered, My Lounge is a welcome addition to Brisbane Airport's international terminal, with all the trappings of a modern business class lounge.
However, the complex access list is sure to cause confusion among many travellers, including experienced frequent flyers, who'll continue shuffling between three different international lounges in Brisbane, depending on which partner airline and specific flight number they've booked for each journey.
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