Qantas' new Perth lounge access rules for international T3 flights

By David Flynn, March 24 2018

To say there’s been confusion around Qantas’ access rules for international travellers at its Perth lounges would be an understatement.

The airlines’ decision to shift all its overseas flights to the new ‘international wing’ of the otherwise-domestic Perth Terminal 3, the launch of non-stop Boeing 787-9 flights from Perth to London and the opening of a new ‘international transit lounge’ have all left business traveller and frequent flyer scratching their heads over which lounge they can use before their flight.

Australian Business Traveller has gone over the new Perth lounge access rules with Qantas, so here’s what you need to know.

If you’re travelling on QF9

Qantas has confirmed to Australian Business Traveller that its new Perth International Transit Lounge is available to all eligible passengers booked onto the new QF9 non-stop flight from Perth to London.

This includes travellers connecting onto QF9 from other destinations such as Sydney, Melbourne and Brisbane and Adelaide.

'Eligible passengers' covers those flying in business class; being Qantas Platinum One, Platinum, or Gold status (or their Oneworld Emerald and Sapphire equivalents); having Emirates Skywards Platinum or Gold status; being a Qantas Club member; or having a Qantas Club lounge invitation.

If you’re travelling on QF10

Access to the Perth International Transit Lounge is much tighter on the QF10 return leg from London.

The lounge is available only to eligible travellers (see above for who this covers) arriving from London and continuing through to Melbourne.

If you have a connecting Qantas flight to any city such as back to the east coast, or are booked on the domestic Perth-Melbourne leg of QF10, you'll have access only to the domestic Qantas lounges at Terminal 4.

If you’re flying with Qantas to Singapore or Auckland

Qantas flights to Singapore and Auckland (the latter is currently a seasonal service) now also depart from T3, not Perth’s main T1 international terminal – but the swish transit lounge is off limits to them.

Eligible passengers should head to Qantas’ domestic T4 lounges, and be sure to leave enough time to make their way across to T3’s international wing to catch their flight.

However, there's some upside here: eligible international passengers on those non-Boeing 787 flights will all be welcome at the domestic Qantas business lounge, even if they'd otherwise qualify only for Qantas Club access.

This includes Qantas Gold frequent flyers and their Oneworld Sapphire equivalents; Emirates Skywards Gold card-holders; and Qantas Club and Qantas Club Annual Guest Card members.

Features such as a tended bar, pizza ovens and a fresh contemporary design make the Qantas T4 business lounge a significant step up from not just the Qantas Club but the old Qantas international lounge at T1.

David

David Flynn is the Editor-in-Chief of Executive Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.

bert

bert

Qantas - Qantas Frequent Flyer

23 Jun 2014

Total posts 35

What are the opening hours david?

bl5965

bl5965

Virgin Australia - Velocity Rewards

13 Nov 2015

Total posts 35

The official opening hours (according to the Qantas website) are 1pm - 2:45pm, then 4:45pm to 6:50pm. So it's open for a grand total of 3 hrs 50 min a day.

aniljak

aniljak

15 Sep 2012

Total posts 85

3 hours and 50 minutes! No wonder Qantas fares are way higher than other airlines

henrus

henrus

Qantas - Qantas Frequent Flyer

23 Oct 2013

Total posts 714

What's happened to the Terminal 1 lounge? I understand it's staying open but every reference to it has basically vanished off the Qantas website.

PERflyer

PERflyer

Qantas - Qantas Frequent Flyer

15 Aug 2017

Total posts 82

Business as usual at T1. Will remain open to serve OW partners and Jetstar flights etc. Would be making $$$ from it often 2x Cathay flights a day, Garuda jakarta and dps flights use it etc

henrus

henrus

Qantas - Qantas Frequent Flyer

23 Oct 2013

Total posts 714

I guess it'll make Perth tie for the airport with the most Qantas Lounges at a total of 5 lounges (Sydney and Melbourne also have 5 thanks to the First lounges)...

Terminal 1 - Business Lounge

Terminal 3 - Intl Transit Lounge

Terminal 4 - Qantas Club

Terminal 4 - Business Lounge

Terminal 4 - Chairman's Lounge

AJ Smith Perth

AJ Smith Perth

Singapore Airlines - KrisFlyer

07 Mar 2018

Total posts 7

Eligible premium pax on Thai, SAA and OW such as Cathay and Qatar also get use. I will stand to be corrected but I think Air NZ previously had access but just opened their own lounge. Etihad according to web also have access to QF T1 lounge along with the above already mentioned.

T1 has very limited ability to accommodate new lounges. QF obviously make $$s from these arrangements and has recently undergone a refresh.

PERflyer

PERflyer

Qantas - Qantas Frequent Flyer

15 Aug 2017

Total posts 82

It’s worth noting if your flying the double daily per-sin or Auckland service the Domestic business lounge is easily better than T1 international business lounge / qantas club. So your still getting a bette lounfe and seamless xfer for pax coming in from the regional WA ports and off to Sin / Akl.

MelS

MelS

26 Mar 2018

Total posts 4

The issue here is that the Qantas domestic lounge does not have a bar service until after 12 noon and the Perth - Singapore flight departs at 11:50....

As at last Friday staff at the business class lounge at Perth Airport confirmed no intention to change the beverage service rules either.

So the loung might be slightly nicer but...

nige_per

nige_per

03 Apr 2014

Total posts 4

Crazy...PlatinumOne/Platinum on QF10 PER-MEL have on access to the new lounge...however QF9 MEL-PER get access to the Qantas First class lounge in Melbourne.

Michael Kao

Michael Kao

Qantas - Qantas Frequent Flyer

06 Nov 2014

Total posts 340

Would the lounge dragon be fully aware of these rules? I suspect when you turn up to the QF domestic business lounge with an arriving QF 10 boarding pass connecting to a non 787 domestic flight with QC card, they'll just direct you to QC lounge.

JKH

JKH

Qantas - Qantas Frequent Flyer

23 Sep 2017

Total posts 131

Thanks got clarifying David.

It’s no longer confusing in spite of the whole rationale being rather odd. I guess it’s best understood as being a premium international transit lounge for those eligible. I just wonder how it will all work in future 😐

JKH

JKH

Qantas - Qantas Frequent Flyer

23 Sep 2017

Total posts 131

“”for “ clarifying....

Steve987

Steve987

23 Feb 2015

Total posts 255

Beggars belief reallly.

This will change in due course, once they realise how impractical and confusing a solution it is.

rhondaB

rhondaB

Qantas - Qantas Frequent Flyer

07 Feb 2018

Total posts 15

I'm still confused. I'm on a PER to LAX fare, starting in PER (where I've been told I must clear customs/immigration) on QF10 to MEL, then in international transit in MEL for ~90 mins before continuing on QF95 to LAX on the SAME 787-9 plane in the SAME seat for the rest of my journey. I'm eligible under all other conditions, but I'm still not clear if I can access the new lounge at T3. Help!

Steve987

Steve987

23 Feb 2015

Total posts 255

Based on the article you are fresh out of luck.

Which is nuts.

rhondaB

rhondaB

Qantas - Qantas Frequent Flyer

07 Feb 2018

Total posts 15

If that's the case, that's just crazy -- it's an international flight! If I've already cleared customs/immigration, I then won't be able to go back to the other lounges so have to twiddle my thumbs in the main waiting area. So, you sit in the domestic lounge, then hightail it to make it through immigration/customs on time? Ridiculous. My flight isn't for a few more weeks yet, so hopefully they'll have sorted out 'the rules' by then.

AJW

AJW

16 Nov 2011

Total posts 512

There must be some logical reason for it.

But for what it is worth it’s no unusual to go to a domestic lounge before an international flight. It’s done in a Canberra and Darwin.

guy

guy

05 Mar 2012

Total posts 26

True but in those cases that would be because there is no lounge on the international side, right? Hence the apparant craziness here (for the Singapore and New Zealand flights in particular)

highflyer

highflyer

Qantas - Qantas Frequent Flyer

10 Apr 2012

Total posts 302

and also Adelaide

rhondaB

rhondaB

Qantas - Qantas Frequent Flyer

07 Feb 2018

Total posts 15

And that's what we had to do in Perth too, when we flew to the US. It was a separate domestic flight to SYD, MEL, BNE, and then go to the international terminal and wait xx hours for the US flight. But this is an international flight starting in PER, clearing immigration/customs in PER, then spending a short time in international transit in MEL. Same plane, same day.

Denying PER-(MEL)-LAX passengers access to the international lounge at T3 is the same as denying MEL-(PER)-LHR passengers access to the international lounge at MEL!

MelS

MelS

26 Mar 2018

Total posts 4

I agree....

i am in the same situation - not flying until the ned ofr next month and hopiing they see sense by then...

Robertybob

Robertybob

20 Dec 2017

Total posts 13

You will get access to the new lounge in these circumstances, because you are not booked as a domestic pax on the PER-MEL leg

Robertybob

Robertybob

20 Dec 2017

Total posts 13

btw, won't be the same plane, just the same aircraft type. It'll need more than a 90 minute breather after flying from Europe. Stick some chewy under your seat to check!

rhondaB

rhondaB

Qantas - Qantas Frequent Flyer

07 Feb 2018

Total posts 15

LOL re the chewy -- no I WON'T do that! I'd already planned to tear just a tiny bit of the back part of the wrapper for the headphones (I use my own) to see if it's a different plane, if I can't see the name of it at either airport.

AJW

AJW

16 Nov 2011

Total posts 512

Think yon will find the plan is for it to be the same aircraft. It has its breather in LAX where Qantas has their own maintenance hanger and where it will spend 13.5 hours between flights.

Purpledecker

Purpledecker

19 Sep 2017

Total posts 6

Yes, I'm also having trouble understanding the immigration logistics. SOP is to get all that crap out of the way, especially as keep on getting told to be there early to ensure there is no delays at immigration, but now you have to sit around with no lounge access? Sorry of defeats the purpose of the lounge perks in the first place?

AJW

AJW

16 Nov 2011

Total posts 512

Airports where there aren’t that many international flights the logistics of going through immigration and security isn’t a big issue. And with security you have already been through main security to get into domestic departures so the additional security is mostly looking for LAGS and possibly body scan.

And this whole thing it still strikes me that there must be some issue outside of Qantas’ control that is leading to the strange access requirements. Capacity cannot be the issue so must be something else that is forcing their hand.

Robertybob

Robertybob

20 Dec 2017

Total posts 13

Keep in mind this new lounge set-up is itself temporary. Everyone, including Qantas, is moving to the new "consolidated" terminal in a couple of years. If Perth has taken off as a new style of lite, hassle-free transit hub for east coasters to Europe Qantas will have plenty of time to get the final arrangements right in their new digs.

MelS

MelS

26 Mar 2018

Total posts 4

This is exactly my point.

QAntas tried to tell me today to just go to the Lounge, enjoy it for a bit then go and clear Customs and Immigration - ridiculous!

rhondaB

rhondaB

Qantas - Qantas Frequent Flyer

07 Feb 2018

Total posts 15

Where were you going to, MelS? MEL or MEL then on the LAX? Or another route?

alenb

alenb

Emirates Airlines - Skywards

14 Feb 2014

Total posts 32

stingy stingy stingy no thanks. for anyone travelling from east coast its still a one stop flight so the spin being non stop is just bs as most travellers live on the east coast now to spend that one stop where would you rather SIN, HKG, AUH, DOH, DXB or Perth? again thanks but its not happening

patrickk

patrickk

Qantas

19 Apr 2012

Total posts 405

I suspect the LAX passengers will be allowed in.

Phillip Della

Phillip Della

Qantas

07 Mar 2014

Total posts 9

Just makes Qantas unattractive to Singapore, no International Lounge access and a 737.

AJW

AJW

16 Nov 2011

Total posts 512

A bit of perspective. The domestic lounges in Perth, the business one in particular are far better than most airlines international lounges.

As for the 737 yeah not as good as a wide body but seriously again around the world for the sector length it is pretty much the norm, and unless demand out of Perth increases but hard for Qantas to put on a wide body. The once chance for that would be if Perth passengers to Europe connected in Singapore as they did before (and when the A330 could be justified) but of course Perth now has a direct flight to LHR so what else is the solution? Qantas run an half full A330 at a loss?

dentmd

dentmd

Qantas - Qantas Frequent Flyer

16 Nov 2017

Total posts 3

I am doing the domestic "double" on QF9 & 10 late April. Fine on QF9 with access to First Lounge in MEL on the way out but if no access to new T3 Transit Lounge in PER, how much time should I allow to get through Security and Immigration to be in time to board QF10?

flyOFTEN

flyOFTEN

24 Apr 2015

Total posts 129

it's all too hard. Will just continue to fly Singapore Airlines ( a much better airline than poor old Qantas, although that wouldn't be hard)

VZ1_60

VZ1_60

QFF

03 Sep 2014

Total posts 11

this seems a very clunky process, it will be at least 8-10 years before Qantas move over to the T1/T2 terminal (3 years to vacate the existing leases for the new runway, then build the new runway and terminal), so to have some international customers in the domestic lounges pre-immigration (Singapore flights for now) who then need to get through immigration, and then what?, and another group London flight only in the separate lounge inside the immigration zone seems pretty dumb.

MelS

MelS

26 Mar 2018

Total posts 4

Hi rhondaB. Perth to ingapore.

Ian_from_HKG

Ian_from_HKG

CX

05 Jun 2012

Total posts 119

Can't you take advantage of the oneworld lounge access rules to insist on access when connecting to or from a long-haul flight?

From the oneworld site:

Connecting between oneworld marketed and operated flights:

  • First and Business Class customers connecting on the same day of travel, or before 6am the following day, can access the lounge when travelling between an international long haul (a oneworld international long haul flight is defined as an international flight marketed and operated by any oneworld carrier with a scheduled flight time longer than 5 hours) and an international short haul or domestic flight (and vice-versa).
  • Lounge access will be determined on the international long haul ticketed flight (either First of Business Class) regardless of the ticketed class of travel on the international short haul or domestic flight.
  • You must be prepared to show your boarding pass or itinerary showing travel in First or Business class on the international long haul flight, in order to access the lounge before your international short haul or domestic flight

rhondaB

rhondaB

Qantas - Qantas Frequent Flyer

07 Feb 2018

Total posts 15

I submitted a complaint via the Qantas website. It took them a week to get back to me (a bit more than the '2 business days' cited in their acknowledgement of my complaint), but here's their answer:

*****************

Thank you for taking the time to contact us about accessing the T3 International Lounge at the Perth airport.

While I sympathise with your situation, the Perth International Transit Lounge has been designed for customers transiting in Perth when travelling on international flights - QF9 from Melbourne to London and QF10 from London to Melbourne.

We nonetheless recognise how much this current arrangement is going to affect your travel experience. We regret that you have to go through such an experience with us and are grateful you took the time to provide your feedback regarding this.

Your comments have been passed to management and other departments as part of our continuous improvement program and I hope that changes will be made with our existing Lounge Access policies the next time you travel with us.
*****************

Not happy, especially as I travel in less than 2 weeks. But I like the idea of quoting the OneWorld lounge access rules -- thanks Ian_from_HKG!

rhondaB

rhondaB

Qantas - Qantas Frequent Flyer

07 Feb 2018

Total posts 15

More and more confusion at PER about this access. Check-in told me yes, the Qantas guy at the door to immigration and customs said no and sent me back to the Domestic Business Lounge to query why. The first person I spoke to there said no, but the other one (Rhonda) overheard and said yes, and taught the first person that those travelling on an international connecting flight (in my case QF95 to LAX) DO get access to the PER International Lounge, assuming they satisfy all other criteria for access. She even called the lounge to make sure I got access, AND walked me to the immigration/customs door to chat to the guy there and tell him that yes, international connecting passengers DO have access to the lounge. So I'm here. I can't believe how much the message has been confused and misinterpreted.

backload

backload

12 Jul 2017

Total posts 6

Although this post is about a month too late, having flown to Singapore several times through T 3/4 it becomes apparent why Qantas only use the T4 International Lounge on the London Flights

The distance from the business lounge to international departures is short, at that stage immigration and security is quick as most bronze, silver and non f/f members have already entered departures, the business lounge is relatively empty for that time of day but has good facilities, and Qantas doesn't have to man an additional lounge for the relatively few people on one flight.

You can also check in at Business Lounge if travelling without luggage so no need to queue at main check in below. Have found this can be quite soon before departure when pressed for time

I find the food and amenities to be far superior to international lounge at terminal 1.

Only drawback was you can find yourself standing around in T4 waiting to board if lounge calls the flight too early.

So all in all, I find the arrangement not too bad.

UA1kGuy

UA1kGuy

Qantas - Qantas Frequent Flyer

15 Mar 2013

Total posts 5

Anyone know this?

Arriving from LHR on QF10, voluntary overnight in PER, continuing on QF 10 PER-MEL next day...

Will I be allowed access to the transfer lounge ahead of PER-MEL?


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