Aug 11, 2021, 03:10 PM
Before I fly BA again I'd need to know they have unwound all of the damage Alex Cruz did to the brand. A massive shift in corporate culture is required from the top down. I'll watch and listen with interest for a couple of years before I give them another chance.
Apr 07, 2021, 07:02 PM
As a 20yr Qantas Platinum FF i would advise anybody NOT to jump over to Qantas. There has been a massive down turn in their customer service for a few years now. The frustrations and contempt from them are not worth it.
Dec 02, 2020, 03:41 PM
I think by now most long term Qantas users know that this is the tired old story of reducing cost by reducing service and attempting to put a positive "it will be better for you" spin on it. Is anybody really taken in anymore ?
Aug 28, 2020, 04:15 PM
Perhaps the proceeds may be used to hasten the flight cancellation refunds which Qantas are dragging their heels on. 8-(
Aug 12, 2020, 09:11 PM
Well that sort of talk is ridiculous....and just not true
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