• Tks for this article.  I am one of Qantas's long suffering Perth based customers - and Plat FF. They don't fly direct to Bkk from Perth, obliging us to fly QF to Sing. then Jetstar to Bkk. Same on the return trip. Being a Jetstar passenger always gets suspicion when attempting to access a OW...

  • Before I fly BA again I'd need to know they have unwound all of the damage Alex Cruz did to the brand. A massive shift in corporate culture is required from the top down. I'll watch and listen with interest for a couple of years before I give them another chance.

  • As a 20yr Qantas Platinum FF i would advise anybody NOT to jump over to Qantas. There has been a massive down turn in their customer service for a few years now. The frustrations and contempt from them are not worth it.

  • I think by now most long term Qantas users know that this is the tired old story of reducing cost by reducing service and attempting to put a positive "it will be better for you" spin on it. Is anybody really taken in anymore ?

  • Perhaps the proceeds may be used to hasten the flight cancellation refunds which Qantas are dragging their heels on. 8-(

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