This isn’t about rewarding loyalty, it’s about rewarding value or worth to the airline. Loyalty is rewarded with tier bonuses, value or worth is rewarded by recognising the dollars spent

Just to point out the financials here. The AU Gov has said they will cover fuel costs of these repatriation flights. Varibale costs are minimal for a flight - food, airport costs, crew etc. Aircarft lease costs are QF responsibility anyway, if the aircraft flies or not. Customers are being charge...