Has anyone clarified when this starts FROM as we have travellers in the next 24-48 hrs and need t advise urgent C19 test and reconfirm flights - if bumped now it will be months to get another seat! Called SQ & QR and they have not been advised yet!

Correcting FlyingKangaroo - whether you buy the ticket through an agent or direct the traveller and/or TMC are bound by the ticket rules as stated by the airline NOT the agent. We then work with both the traveller and airline to solve the issue and this varies depending on the issue/airline. The...