The wait times are only half the problem. When you eventually do get through to someone in one of their call centres (most likely an offshore call centre), the staff working there are not trained to be able to answer the query or fix the problem. The incompetence (through no fault of their own) i...

I hold Gold status for both QF and VA. In recent months (as recent as last week) I’ve had to contact both airlines regarding upcoming bookings (both paid and reward seats, domestic and international). I have nothing but praise for VA. My calls are connected straight to their Premium li...

I assume Qantas haven't loaded the aircraft changes into their booking system as yet. I am currently booked on QF643 in August but it is still listed as the A330. My return flight is luckily on the 787 and I was able to select a PE seat due to Gold status. Hoping to do the same for the flight over.