Aug 15, 2021, 10:16 AM
Pyan, on their website, go to the 'contact us' page and submit the request by completing the online form. If their reply is then taking too long to receive back, write to their Guest Relations department with your complaint on this email address, from which I have been receiving their responses t...
May 08, 2020, 06:35 PM
Well said in just a few words! It's no wonder that EK and QF are in strategic partnership with each other, yet EY and VA are just trying to keep up with the pace of others. But what makes me feel foolish is that for many years I was a very big supporter of the wrong camp. Oh well, I'm now paying ...
Apr 29, 2020, 04:56 PM
I've seen so much illogical thinking and poorly thought through decisions on part of airlines following this global event that I can't help but think they are just not equipped to deal with the size and severity of current disruptions. Not only are poorly formed policies such as expiry of travel ...
Apr 13, 2020, 05:50 PM
Sorry about the typo, was meant to write April 2020 (not April 2002).
Apr 13, 2020, 05:20 PM
My recent experience with VA and JQ for international short haul travel in J class during mid April 2002 was as follows:JQ (flight cancelled by JQ and notified by email with no alternatives available) - could not get through to them on the phone and used the chat option instead. Waited in chat qu...
Apr 12, 2020, 05:59 PM
I can't guess which airlines will survive and which not, but I will guess which ones will prosper once travel returns to normality - those airlines who choose to act as responsible corporate citizens in these difficult times. All is all well when all is well, yet one gets to understand the true n...