Virgin has updated its website since it cancelled overseas flights. Still NO cancellation option. Simply: "To cancel, guests can request a Travel Bank credit online." There is no option for a refund. I was traveling before 30 June and the trip was time sensitive. The only glimmer of hope is: "For...

Yesterday I could have canceled my Business Class tickets to the US on the Virgin website. I thought I'd think about in for 24 hours. This morning that facility has been removed from the website and I am directed to call Virgin's Guest Customer Contact Centre. Call the Centre and I listen to a me...