Likewise, 2 years of gold and 5 years of platinum not recognised and similar to you countless flights to and from Singapore in particular not counted! Pretty disappointing, and just confirmed my switch to Qantas due to lack of international sector flights & lack of ability to book via VA's ow...

I have had a similar Tumi bag to this one with the same / identical wheels for a fair while and haven't had any issues. They also seem to wear better than the Samsonite one that only lasted about 18 months before it started to fall apart. Currently have the Rimowa for the last 18 months and ...