The Qantas shift from T1 to T3 has already happened. That was one of the factors in the problem last week:- CX918 was delayed from 17:45 to 19:05;- QF20 has an ETD of 19:00 (but I think was also delayed, based on the lack of boarding announcement by 18:20, when I left the lounge); and- CX902 has ...

This is a huge upgrade in terminals for QF, but the lounge situation is an unmitigated disaster. Even before this move, the CX lounge was often very crowded. It is now wildly over capacity. I’m currently in the lounge, at 5:30 pm. CX918 has been delayed from 5:45 to 7:05 - a very common si...

He may have connected from another domestic flight, which would have put him in the sterile area since he would have cleared security at the departure airport. In that case, there are all kinds of reasons he might not have had his boarding pass: separate tickets, missed connection, misplaced boar...

Deeply disappointed in CX yet again. They are resting on their laurels as a premium carrier, while providing services at a standard well below. Who would ever have thought that MH or AA would provide superior service to CX? Funny thing is, it wasn't so long ago (~5 years) that I was able to thro...

I had an utterly disastrous experience in J on the A350, BKK-HEL in December, and AY customer service has been pretty much MIA despite numerous complaints. While this is great in theory, and the HEL connection is great if you're continuing on in Europe, they need a LOT of work on their product an...