When will QF wake up to this. Their people have access to FF information to provide an accurate view of premium business leaked to other OW carriers. They don't use this and ask the question why? Unfortunately they appear to believe their own myths.

Well put, how disappointing but how accurate. Precisely the same view.

Further to previous post, the most remarkable thing is that QF has my flight activity record and if they had the intelligence to look, could see all the revenue that is leaking from their airline. Not once during my Platinum membership term has anyone from QF called to inquire how they could earn...

Have to love the customer centric "enhancements" rhetoric don't you. Platinum from the day it was introduced but realised loyalty was one way very early. Now accumulated 37,000SCs. No interest whatsoever in P1 and haven't flown long haul on inferior QF metal with inferior QF service for 15 yrs. J...

QF does a great job? Really? Other than the SYD/MEL F lounges they are miles behind. The QF lounge in SIN is average at best. Try the CX F lounges in HK (any of them) or the JAL F lounge at either NRT or HND for comparison. It's not just about the lounge per se, it's the service standard provided...