Thanks everyone. I will try going further up the food chain and see if I get any better result.

I’ve been Qantas Platinum for over 10 years (and have Lifetime Gold). My membership year is up at the end of November and I’ve only got 1005 of the 1200 required status points with no more trips to come. The reason I flew less often this year was that I left my job and set up my own b...