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VA retro points claim - put simply, it doesn't work and they don't care
May 30, 2018, 10:25 PMWaiting for EY J retro-claim 5 months counting.. (despite booking directly through Etihad quoting Velocity number)..contact Velocity every 6 weeks for an 'escalation' ....and get a response like this:"As a customer oriented loyalty program, it was never our intention to leave you unsatisfied with...