Chris, an excellent article with information not readily available elsewhere.  I tried to upgrade on a local flight from Brisbane to Sydney return when I was at the airport but, unless I was a Qantas Club member, they wouldn't do it.  When I was in the UK, I tried again from my laptop, ...

I'm about to book an airline based on the fact that they have a fully-flat seat in business class so I'm a bit shocked to read that they do not have to give me that once I have paid for it.  I have had major back operations which will require the fully-flat bed or not travel at all but I'm v...