• Hi, if the airline charges an applicable cancellation fee, then no. they refund directly to the traveller and still debit us the commission.we then charge a refund / processing fee but certainly not the commission amount lost

  • as a Travel Agent, when a refund is processed, the airline will credit the traveller whatever amount applicable but they debit our account the commission value. some clients arent then happy when we charge to recoup our lost commission.i bet know one else works for free

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