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Qantas CEO apologises over long call centre waiting times
Apr 09, 2022, 06:28 AM“But that’s because our call centre, with these changes of borders, has gone from 5,000 calls a day to 15,000 calls a day.”I remember as far as 2014, it was already 2+ hours waiting time. Especially their frequent flyer department. The reason for the long waiting time is not the...
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