Actually this is a pertinent lesson in hang up and call again. A second agent asked for extra detail (email address etc) and was able to confirm availability. So it does seem some phone agents are better informed than others.

Similarly to thehaloboy above, I tried three different flights from the US to London with VA today for May next year, all of which showed available on expertflyer and the VS website but for which the Velocity agent got a 'Not Confirmed' result. I guess there is either an inventory mismatch or a s...

An excellent idea. You can already use smartgate as an Australian when leaving NZ (at least in Auckland) and it really does make the whole process a breaze 

I just received my new QF card in the mail today, and the only problem with what appears to be a genuinely useful product is that you can't change the PIN number on the card. I've been able to change all my other pre-paid card's PIN's (including Virgin's). I even called the service centre and the...