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Qantas Platinum frequent flyers: how important is 'recognition'?
Feb 18, 2014, 11:29 PMIn my book recognition as a customer paying for any product or service is essential and keeps me coming back to the service provider. I fly in and out from Adelaide at least twice a week and always find the staff in the lounge and onboard very aware of using my name and welcoming me back. It app...
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