For Virgin what does " you can claim " mean?  I have to contact them or its immediate they should contact me?

Thanks Chris , i am already gold, just thinking how their status credit works

Does AA ever have status earning reward flights?

when is this?   I tried to go and do it for an existing but it says not allowed

Feel sorry for platium who fly so much yet still get poor treatment. recently sat with a platinum one flyer, front row economy whilst 8 empty business class seats stared us in the face. How does qantas treat such a good customer like that. i was in awe of the fact that he got no special treatme...