Virgin have the right idea and look after their frequent flyers. On domestic flights, as Platinum, I can choose my seat anyware in economy at no charge *and* I get to do this weeks ahead of flying. Qantas has no ethos when it comes to loyalty.

The media campaign was a success, shame and fail about their tech not being able to cope! millions of frequent flyers all trying to book flights with points only to be met with page errors. Tried calling and hours later got through only to be told nothing available, seats already taken for what m...