IN BRIEF | Airlines are investing in smart technologies to manage flight disruptions better, according to a recent SITA Airline IT Trends Survey.
The survey reports that by 2017, 90% of airlines plan to use business intelligence solutions to manage flight disruptions more efficiently and effectively.
To avoid long queues at manned service desks during disruptions, the report also claims that 87% of airlines plan to use self-service technologies to assist during these periods.
Keeping passengers updated in real-time via mobile is now offered by just over half of the airlines surveyed, while 92% plan to do so by 2017, SITA says.
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