Airlines investing in smart technology to manage flight disruptions: IT study

By Chris Chamberlin , June 20 2014
Airlines investing in smart technology to manage flight disruptions: IT study

IN BRIEF | Airlines are investing in smart technologies to manage flight disruptions better, according to a recent SITA Airline IT Trends Survey.

The survey reports that by 2017, 90% of airlines plan to use business intelligence solutions to manage flight disruptions more efficiently and effectively.

To avoid long queues at manned service desks during disruptions, the report also claims that 87% of airlines plan to use self-service technologies to assist during these periods.

Keeping passengers updated in real-time via mobile is now offered by just over half of the airlines surveyed, while 92% plan to do so by 2017, SITA says.

Read more: Airlines investing in smart technology, SITA IT study finds

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Chris Chamberlin

Chris Chamberlin is the Associate Editor of Executive Traveller, and lives by the motto that a journey of a thousand miles begins not just with a single step, but also a strong latte, a theatre ticket, and later in the day, a good gin and tonic.


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