Hi - was needing some guidance. On Saturday I booed a Singapore Airlines flight on Booking.com. I had some problems with the website as it crashed and I made a booking error (my fault) in frustration I must have picked the wrong flight time (AM not PM), the flight price is the same. I called Singapore Air immediately but no help. Booking.com just say someone will call back but no help there, Singapore Airlines want to charge a $150 USD (service fee) per passenger. Its really hard to get to speak to anyone who can help, it always gets passed off to anther team. I know I'll probably have to pay the service fee but just wondering if anyone had found a way to resolve this.
I found the way never step in such situation and it cost me $440 + tribunal.
Never ever book using agents and third party websites. Use them to figure out your route and book directly with airline, In this way you have by far more chances to be looked after.
Obvious exception is award booking where you have no choice or booking by using travel credit issued with third party.
I never use these sites. Maybe just for planning and the ability to see multiple flights at once, but after being burnt last year with one of the big online sites it's direct with the airline every time for me now.
I found the way never step in such situation and it cost me $440 + tribunal.
Never ever book using agents and third party websites. Use them to figure out your route and book directly with airline, In this way you have by far more chances to be looked after.
Obvious exception is award booking where you have no choice or booking by using travel credit issued with third party.
Well, if this had been booked through a travel agent, the wrong flights ticketed could have been voided for free until midnight of the ticketing day and rebooked on the correct flights - I guess there are advantages going through a travel agent, apart from agents' experience on a number of other issues.
I found the way never step in such situation and it cost me $440 + tribunal.
Never ever book using agents and third party websites. Use them to figure out your route and book directly with airline, In this way you have by far more chances to be looked after.
Obvious exception is award booking where you have no choice or booking by using travel credit issued with third party.
Well, if this had been booked through a travel agent, the wrong flights ticketed could have been voided for free until midnight of the ticketing day and rebooked on the correct flights - I guess there are advantages going through a travel agent, apart from agents' experience on a number of other issues.
Companies do not like to be flexible if you used agent (either physical or website). Thus if you find advantages to use agent and those advantages in your eyes overweight carrier ability and desire to help you if something went wrong then by all means use agent but be prepared to use agent for everything including ticket changing. I personally fail to see such advantages though YMMV
I found the way never step in such situation and it cost me $440 + tribunal.
Never ever book using agents and third party websites. Use them to figure out your route and book directly with airline, In this way you have by far more chances to be looked after.
Obvious exception is award booking where you have no choice or booking by using travel credit issued with third party.
Well, if this had been booked through a travel agent, the wrong flights ticketed could have been voided for free until midnight of the ticketing day and rebooked on the correct flights - I guess there are advantages going through a travel agent, apart from agents' experience on a number of other issues.
Even if you book directly with the airline they will allow free changes forn24hrs if you make a mistake.
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Gra380
Gra380
Member since 04 Sep 2018
Total posts 1
Hi - was needing some guidance. On Saturday I booed a Singapore Airlines flight on Booking.com. I had some problems with the website as it crashed and I made a booking error (my fault) in frustration I must have picked the wrong flight time (AM not PM), the flight price is the same. I called Singapore Air immediately but no help. Booking.com just say someone will call back but no help there, Singapore Airlines want to charge a $150 USD (service fee) per passenger. Its really hard to get to speak to anyone who can help, it always gets passed off to anther team. I know I'll probably have to pay the service fee but just wondering if anyone had found a way to resolve this.
Serg
Serg
QFF
Member since 12 Apr 2013
Total posts 923
I found the way never step in such situation and it cost me $440 + tribunal.
Never ever book using agents and third party websites. Use them to figure out your route and book directly with airline, In this way you have by far more chances to be looked after.
Obvious exception is award booking where you have no choice or booking by using travel credit issued with third party.
rob01
rob01
Virgin Australia - Velocity Rewards
Member since 10 Nov 2011
Total posts 110
I never use these sites. Maybe just for planning and the ability to see multiple flights at once, but after being burnt last year with one of the big online sites it's direct with the airline every time for me now.
cdirnber
cdirnber
Member since 23 May 2012
Total posts 38
Originally Posted by Serg
I found the way never step in such situation and it cost me $440 + tribunal.
Never ever book using agents and third party websites. Use them to figure out your route and book directly with airline, In this way you have by far more chances to be looked after.
Obvious exception is award booking where you have no choice or booking by using travel credit issued with third party.
Serg
Serg
QFF
Member since 12 Apr 2013
Total posts 923
Originally Posted by cdirnber
Originally Posted by Serg
I found the way never step in such situation and it cost me $440 + tribunal.
Never ever book using agents and third party websites. Use them to figure out your route and book directly with airline, In this way you have by far more chances to be looked after.
Obvious exception is award booking where you have no choice or booking by using travel credit issued with third party.
Companies do not like to be flexible if you used agent (either physical or website). Thus if you find advantages to use agent and those advantages in your eyes overweight carrier ability and desire to help you if something went wrong then by all means use agent but be prepared to use agent for everything including ticket changing. I personally fail to see such advantages though YMMV
hakkinen5
hakkinen5
Qantas - Qantas Frequent Flyer
Member since 20 Aug 2014
Total posts 195
Originally Posted by cdirnber
Originally Posted by Serg
I found the way never step in such situation and it cost me $440 + tribunal.
Never ever book using agents and third party websites. Use them to figure out your route and book directly with airline, In this way you have by far more chances to be looked after.
Obvious exception is award booking where you have no choice or booking by using travel credit issued with third party.